Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/10372855/

Work experience

Customer support representative

from 07.2023 to 05.2026 (2 years 11 months)
EvoPlay, Remote (IT)

- Utilized a custom CRM system to manage user accounts and track case history.
- Handled cases involving high-risk players, refunds, chargebacks, and payment-related issues.
- Logged, monitored, and prioritized tickets in Jira for technical/payment issues and bug reporting.
- Partnered with Risk, Payments, and Technical teams to ensure efficient issue resolution.
- Assisted in KYC/AML procedures, including account verification and compliance checks.

Contractor

from 08.2021 to 01.2023 (1 year 6 months)
Overgear, Remote (IT)

- Communicated directly with clients and handled customer inquiries throughout the service process.
- Processed and fulfilled orders in accordance with contractual requirements.
- Provided online services and supported clients throughout the order fulfillment process.
- Maintained confidentiality and protected client information in all interactions.

Technician

from 01.2021 to 07.2021 (7 months)
Hotel “Zheneva”, Truskavets (Hotel and restaurant industry)

- Maintained and supported security systems.
- Performed database and server maintenance.
- Supported information security within the organization.
- Troubleshot computer systems and technical issues.

Education

Drohobych College of Mechanics and Technology

Software development, Дрогобыч
Specialized secondary, from 2016 to 2020 (4 years)

Knowledge and skills

• Jira
• Customer Support
• KYC
• Escalation management
• Chargeback management
• AML
• CRM
• English B2
• SLA Compliance
• Confluence

Language proficiencies

• English — above average
• Ukrainian — fluent