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ANNA BONDARENKO
Customer Support Manager
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SUMMARY EXPERIENCE
Dedicated Customer Support Representative
with direct experience managing operations Customer Support Representative Jul 2024 - Present
for United States clients. Proficient in
delivering high-level service via phone, email, Sure Lock & Key LLC, Lviv
and SMS while utilizing CRM software to
track client data. Bilingual with C1 English Providing full customer support to clients across the United States via
fluency, combining a technical background phone, email, and SMS, delivering timely, solution-oriented consultations.
in Software Engineering with academic
training in Psychology to effectively navigate Supporting corporate and commercial clients, handle non-standard
fast-paced environments, resolve conflicts, requests, coordinate service details, and resolve conflict situations.
and maintain exceptional customer Coordinating service delivery, pricing, and customer-service details.
satisfaction.
Serving as the primary point of contact between customers and
EDUCATION operational teams, including drivers in the United States, to coordinate
request fulfillment.
Bachelor, Psychology Registering and managing tickets in the CRM system from initial contact
Ivan Franko National University of Lviv through final closure, monitoring request statuses, and following service

Sep 2025 - Jun 2029 standards.
Structuring information in MS Excel, including order tracking, repeat-
Professional Junior Bachelor, request analysis, and key performance-record maintenance, while
Software Engineering keeping data accurate.
ВСП “ФКПАІТ ОНТУ”
Sep 2021 - Jun 2025 PERSONAL QUALITIES
Empathetic
SKILLS Goal-oriented
High stress resistance
Multitasking Highly adaptable
Strong communication skills Ability to self-organize

Conflict resolution COURSES
Service coordination Comprehensive 2 year IT Training Program

Pricing coordination Grand Educational Center

Multiplatform customer support Acquired foundational technical knowledge across multiple IT disciplines,
including Databases & SQL (DBMS), Network Administration, and Cyber
Time Management Security.
Gained practical understanding of Web Development (HTML/JavaScript/PHP),
MS Excel
core programming concepts (Java, Python, C++), and hardware
troubleshooting.
Covered fundamental coding principles, software development logic, and
LANGUAGE introductory 3D modeling and graphics workflows.
Learned digital design fundamentals, visual assets creation, and basic video
editing and production concepts.
English C1
Studied fundamental cybersecurity principles, system security practices,
Ukrainian Native network protection methods, and threat mitigation strategies.
Dutch B1