Contact information

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Work experience

Administrative Manager

from 09.2020 to 09.2023 (3 years)
TEL Logistics, Other countries (Transportation and logistics)

*Consistently exceeded sales targets by leveraging exceptional customer service skills and a strong product knowledge base.

*Developed and maintained a loyal customer base through effective relationship building and follow-up communication.

*Conducted needs assessments to understand customer requirements and recommended appropriate products, resulting in a 25% increase in upsell opportunities.

*Participated in client meetings, showcasing effective communication.

Business Development Manager

from 03.2018 to 06.2020 (2 years 3 months)
High House L.T.D., Other countries (Construction, architecture, interior design)

*Assisted the business development team in identifying potential clients through market research and lead generation strategies.

*Collaborated with senior team members to create tailored sales presentations and proposals, resulting in a 20% increase in client engagement.

*Maintained accurate records of sales activities and client interactions in the CRM system, ensuring efficient tracking of leads and opportunities.

*Skills and a deep understanding of the company's products and services.

Customer Support Manager

from 11.2016 to 01.2018 (1 year 2 months)
Tribeca Dental Studio, Other countries (Medicine, pharmacy)

*Helped develop monthly schedules and assignments.

*Participated in team-building activities to enhance working relationships.

*Referred patients to appropriate team members, community agencies and organizations to meet treatment needs.

*Maintained customer information database.

Education

Robert Gordon University

Advanced Architectural Design(MSc), Other countries
Higher, from 2020 to 2021 (1 year)

Knowledge and skills

Language proficiencies

• English — fluent
• Italian — average