Resume from January 22, 2024 PRO


Customer Support Manager, Administrative Manager, 20 000 UAH

City of residence:
Ready to work:

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Work experience

Administrative Manager

from 09.2020 to 09.2023 (3 years)
TEL Logistics, Other countries (Transportation and logistics)

*Consistently exceeded sales targets by leveraging exceptional customer service skills and a strong product knowledge base.

*Developed and maintained a loyal customer base through effective relationship building and follow-up communication.

*Conducted needs assessments to understand customer requirements and recommended appropriate products, resulting in a 25% increase in upsell opportunities.

*Participated in client meetings, showcasing effective communication.

Business Development Manager

from 03.2018 to 06.2020 (2 years 3 months)
High House L.T.D., Other countries (Construction, architecture, interior design)

*Assisted the business development team in identifying potential clients through market research and lead generation strategies.

*Collaborated with senior team members to create tailored sales presentations and proposals, resulting in a 20% increase in client engagement.

*Maintained accurate records of sales activities and client interactions in the CRM system, ensuring efficient tracking of leads and opportunities.

*Skills and a deep understanding of the company's products and services.

Customer Support Manager

from 11.2016 to 01.2018 (1 year 2 months)
Tribeca Dental Studio, Other countries (Medicine, pharmacy)

*Helped develop monthly schedules and assignments.

*Participated in team-building activities to enhance working relationships.

*Referred patients to appropriate team members, community agencies and organizations to meet treatment needs.

*Maintained customer information database.


Robert Gordon University

Advanced Architectural Design(MSc), Other countries
Higher, from 2020 to 2021 (1 year)

Knowledge and skills

Leadership Team management Time mana Phone call management Technical support for users Email handling Chat support Management of CRM

Language proficiencies

  • English — fluent
  • Italian — average

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