Contact information

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Work experience

Technical support specialist

from 11.2024 to 09.2025 (11 months)
Lucidica, Дистанційно (IT)

1st Line Support Engineer(London,UK)
Handled client phone calls and email requests to fix technical problems with Microsoft Windows 365, Google Admin, and common business software.
Also managed user accounts in Microsoft and Google admin centers.

Technical support specialist

from 05.2024 to 11.2024 (7 months)
Softlink, Київ (Телекомунікації, зв'язок)

Solving technical issues of clients and partners, network monitoring, setting up L2 equipment (Extreme, Zyxel, EAS, C-Data)

Diagnosing and resolving technical issues in my area of responsibility

Freelancer

from 01.2015 to 01.2024 (9 years)
self-employed, Київ (IT)

Various tasks related to the Internet, websites, hostings, PC.

Education

СВШ№2

Київ
Specialized secondary, from 2000 to 2003 (3 years)

Knowledge and skills

• CRM
• IP (Internet Protocol)
• DNS
• DHCP
• TCP
• WordPress
• FTP
• Битрикс24
• SMTP
• Joomla!
• SSH
• CMS
• Маршрутизация
• MikroTik
• OpenCart
• OSI Model
• Mantisbt
• OTRS
• Nagios
• VPS
• Телефония
• Хостинг
• Швидкий набір тексту
• Microsoft 365
• Google Workspace

Language proficiencies

• English — above average
• Ukrainian — fluent

Additional information

Networking:
Understanding of networks, routing, the OSI model, the TCP/IP stack, SSH, DHCP, DNS, FTP, SMTP

Basic expirience of configuring Mikrotik routers, L2 switches (Extreme, Zyxel, EAS, C-Data), IP phones (softphone, hardphone)
Experience with Nagios, Zabbix monitoring system (as an operator)

Cloud Computing:
Some experience in providing technical support for cloud solutions, including VPS, hosting, and email (low)
Experience with CRM systems (OTRS, Mantis) and hosting panels

Programming:
Basic understanding of SQL query syntax
Basic understanding of Python 3.x

Content Management Systems:
Experience with WordPress, Opencart, Bitrix, Joomla, and other CMS platforms(can be a bit outdated)

Quick learner
Experienced PC user
Comfortable with technical tasks
Fast typing speed (350/250 characters per minute, Russian/English)
No bad habits
Calm and collected

Objectives
Gain experience in the IT industry, with a focus on system administration, DevOps, Unix/Linux, and cloud computing
Consider other IT-related positions
Always eager to learn new things