Contact information

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Work experience

Support Operations & Quality Control Specialist

from 07.2025 to 02.2026 (8 months)
Affiliate Marketing Company (iGaming / Fintech), Дистанційно (IT)

Monitored high-volume FD support lines in an affiliate marketing environment, ensuring timely lead processing and SLA compliance. Reviewed chat dialogues for quality control, identified handling errors and workflow inefficiencies, and provided feedback to improve response time and conversion performance.

Analyzed performance metrics including response time, dialogue volume and FD conversion indicators. Conducted regular performance reviews across multiple teams and maintained operational standards under high traffic load.

Customer Support Specialist (Remote)

from 04.2024 to 03.2025 (1 year)
Psychologecsy, Дистанційно (Приватні особи)

Provided text-based customer support in astrology and numerology topics for U.S.-based clients
Responded to customer inquiries via chat, ensuring clear and helpful communication

Education

Дніпровський національний університет імені Олеся Гончара

Факультет української й іноземної філології та мистецтвознавства, перекладач
Higher, from 2018 to 2024 (6 years)

Knowledge and skills

• Пунктуальність
• Грамотна усна та письмова мова
• Письмовий переклад

Additional information

tg - @sixteenAVG
Резюме - https://resume.io/r/AGQ2Sa5rA