Валентин
Support Operations, Performance Analyst
- Considering positions:
- Support Operations, Performance Analyst, перекладач англійської, Support manager, аналітик, Customer service manager, менеджер інтернет-магазину, чат-менеджер, модератор, менеджер з якості, Web-майстер
- Employment type:
- full-time
- Age:
- 25 years
- City of residence:
- Zaporizhzhia
- Ready to work:
- Remote
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/10419344/
Work experience
Performance & Quality Control Specialist
from 07.2025 to 02.2026
(8 months)
Digital Performance Marketing Agency (Remote), Дистанційно (IT)
Monitored lead processing quality
Analyzed conversion rates and revenue metrics
Tracked KPIs and team performance
Worked with CRM and Excel
Created performance reports
Identified bottlenecks in communication process
Customer Support Specialist (Remote)
from 04.2024 to 03.2025
(1 year)
Psychologecsy, Дистанційно (Приватні особи)
Provided text-based customer support in astrology and numerology topics for U.S.-based clients
Responded to customer inquiries via chat, ensuring clear and helpful communication
Education
Дніпровський національний університет імені Олеся Гончара
Факультет української й іноземної філології та мистецтвознавства, перекладач
Higher, from 2018 to 2024 (6 years)
Knowledge and skills
- Пунктуальність
- Грамотна усна та письмова мова
- Письмовий переклад
Additional information
tg - @sixteenAVG
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The candidate's resume is posted at https://www.work.ua/resumes/10419344/