Андрій

Andrii Anopreiev [open contact info](look above in the "contact info" section)
Business analyst [open contact info](look above in the "contact info" section)
Have good communication skills, can actively listen, and can prove my point.

I believe a person should develop throughout life, so I am constantly looking for new
courses and books that will give me new skills or improve existing ones.

Also, I love sports. I am sure that it is necessary to develop not only the mind but also
the body.

Work experience

Oct 2026 - Now J unior Business Analyst
Delta M Group (Deals with bad debts, consulting and automation collection)
Developed re quirements specifications

Facilitated stakeholder meetings

Modeled and documented business processes using BPMN

Prepared development tasks using User Stories and Use Cases

Wrote SQL queries

Tested and integrated API endpoints

Tested, validated, and integrated API endpoints

Conducted end-user training after product implementation

Created documentation for newly implemented solutions

May 2025 - Aug 2025 Business Analyst - Integrator (Creatio)
Syntech (Development/implementation of solutions based on Creatio)
Analyze and document software re quirements

Form a vision for the implementation project

Provide proposals for optimizing business processes

Describe business processes and create a system model for the object

Protect and approve the implemented solution with the customer

Conduct training on the effective use of the Creatio platform

Sep 2024 - Apr 2025 Operations Specialist
Laba (Educational platform)
V isualizing the processes by using BPMN

Collection, structuring and analysis of information regarding 

operational processes

Setting tasks in the Asana task manager

Working in & leading local projects

Development and implementation of changes for various

processes, support of these processes

Developing instructions

Jan 2024 - Jun 2024 Business Analyst
Inboost (Ukrainian platform of communication via messengers)
Communication with business, analysis of their needs

Making of User Flow Diagrams

Creating a chatbot

Presentation of the final product, further support

Analysis of competitors, their strengths and weaknesses

Sep 2022 - Jan 2023 Sales Manager
JustSchool (Educational platform)
Customer Service Hotline

Booking a Lesson

Finding a Tutor for a lesson

Understanding Customer Needs

Offering personalized product

Sep 2021 - Dec 2021 Business Representative
JTI (Japan Tobacco International)
P resent the Product to Clients

Recommend the Product Based on Customer Preferences

Make a Sale

Build a Positive Company Image

Education

Sep 2023 - Feb 2025 National University “Zaporizhzhia Polytechnic”
Magister
Faculty: Information Science and Computer Engineering Department

Specialization: Systems Analysis and Management

Sep 2019 - Jun 2023 National University “Zaporizhzhia Polytechnic”
Bachelor
Faculty: Information Science and Computer Engineering Department

Specialization: Systems Analysis and Management

Courses
Genius Space - Business Analyst in IT Profession
PMI - IT PROJECT MANAGEMENT
Freshcode - IT PROJECT MANAGEMENT
Laba - BUILDING BUSINESS PROCESSES
Laba - BPMN 2.0
Laba - PROJECT-MANAGEMENT IN IT

Skills
English level:
Upper-Intermediate

Optimization:
Asana, Jira, Camunda, GanttPRO, Trello, Miro

CRM:
Creatio, KeepinCRM, KeyCRM, ZoHo

Visualisation of data:

Confluence, Coda, Tableau, Power BI, MS Visio, MS PowerPoint

Developing:
Basic knowledge of HTML, CSS, Python, SQL, and JS

Communication:
Presentation, negotiation, enterviewing, facilitating
Management:
Estimation, time-management, flexibility

BPM:
Process Modeling & Notations: BPMN 2.0, UML, Flow charts

Methodologies & Frameworks: Lean Six Sigma, Agile, Kaizen, Kanban, Scrum, SAFe,

Waterfall

Requirements & Analysis: Use Case, User Story, Acceptance Criteria, Gherkin syntax,

Functional/Non-functional requirements, SWOT Analysis, As Is/To Be

Tools & Techniques: 5 Why’s, SIPOC, RCA, Process Mapping, Poka-yoke, DMAIC, PDCA

Goal Setting & Prioritization: SMART, KPI, OKR, MoSCoW, RACI Matrix, Decision Matrix