Олена

Kislitsa Elena
Place of residence : Brovary, Kiev region
Tel.: [open contact info](look above in the "contact info" section) (viber)
Telegram: @Anele_Engl
E-mail: [open contact info](look above in the "contact info" section)

Purpose Customer service manager (I have uninterrupted Internet access)

▪ Many years of experience in customer service (Ebay, Online Shop)
▪ High feeling of responsibility
▪ Experience working in a team, in multitasking mode, keeping deadlines
SKILLS ▪ Competence in conducting business correspondence in English, German
▪ Close attention to details
▪ Quick learner

September 2023 – present time – Lignau GmbH
Position: customer service representative
• Customer communication in German, English
• Order processing from Ebay, Online Shop and invoicing, order cancellation
• Manage all open cases proactively and keep stakeholders up to date
• Review of open orders, response according to order status
• Downloading, managing incoming invoices in order to prepare them for the accountant
• Customer complaint handling, credit invoicing, refund

2020 – 2022 Tutor – English for kids

2015 – 2017 – company «UPM Ukraine» – supply paper products UPM Finland
Position: customer service specialist
• Comprehensive customers support (from requests processing till shipping of products from
EXPERIEN
manufacturer’s factory in SAP, 1C, solving occurring issues).
CE • Liaison with different departments of the company.
• Providing logistic support to Ukrainian customers.
• Reporting (conference calls).

1996 – 2015 – representative office Tyco Electronics Raychem of corporation TE Connectivity –
production of telecom equipment, electronic components.
Position: manager’s assistant – customer service specialist
• Document management (business correspondence, contracts, data bases, presentations, financial,
analytical reporting (second signature authority on financial documents).
• Organization of business events (conferences, exhibitions, workshops, visits of guests, business trips
(including visa processing at embassies), corporate events for employees.
• Handling big European customers with multimillion sales volume (manage orders using various SAP
reporting tools, resolve customer complaints including creation of quality notifications in SAP, issue
credit / debit requests and product returns).

1990 – 1995 – Institute of Foreign Languages
Faculty – German and English
EDUCA-
TION 2010 – 2012 Ukrainian State University of Finance and International Trade
Faculty – management of foreign economic activity

COURSES English course, level Upper-Intermediate (certificate is available), Excel course

LANGUA-
Ukrainian (native), Russian, German – B1 (Intermediate level) , English – B2 (Upper-Intermediate level)
GES
Computer skills – MS Office, SAP, 1C, TECHS, Online Trader, Thunderbird.
OTHERS Business trips: Germany, Poland, Belgium, Finland.