- File
Дар'я
Customer support representative
- Age:
- 23 years
- City of residence:
- Chernivtsi
- Ready to work:
- Remote
Contact information
The job seeker has entered a phone number and email.
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/10449022/
Uploaded file
The file contains 1 more page.
Quick view versionThis resume is posted as a file. The quick view option may be worse than the original resume.
31/08/2008 – 29/05/2019 Chernivtsi , Ukraine
Honors Student Gymnasium 3
Address Holovna street, 131, 58000, Chernivtsi , Ukraine Website http://
gymnase3.at.ua/index/administracija/0-6 Field of study Generic programmes and
Daria Didoruk qualifications
Date of birth: 20/06/2002 19/10/2015 – 29/10/2015 Dublin , Ireland
Nationality: Ukrainian Intermediate English Student, short-term internship Malver
Gender: Female
n House
Address 34 Dame Street , D02 R763, Dublin , Ireland Website http://
malvernhouse.ie/
CONTACT 26/09/2017 – 24/10/2017 Ham, France
Nalivaika 10/2 , LE FRANÇAIS+ Exchange Programme College Victor-Hugo de
58001 Chernivtsi , Ukraine Ham
(Home) Address 7 Avenue Jean moulin, 80400, Ham, France Website http://hugo80.clg.ac-
[
[
Upper-Intermediate English Student Kensington Academy of
English
Address 31 Jewry Street, Greater London, EC3N 2ET, London, United Kingdom
Website www.kensingtonacademy.com
31/08/2019 – 30/06/2023 Chernivtsi, Ukraine
Bachelor's Degree in International Relations, Public
Communications and Regional Studies Chernivtsi National
University
Address Kotsyubuns'koho street 2, 58012, Chernivtsi, Ukraine Website http://
www.chnu.edu.ua/ Thesis Military and technical capabilities of the Russian
Federation in the context of military escalation in the post-Soviet space
12/10/2022 – 11/03/2023 Osnabruck, Germany
Erasmus+ Program Alumni in Conflict Studies and
Peacebuilding Osnabruck University
• understanding of social science theories and the methods of conflict
studies;
• learning fundamental concepts, terms and approaches from peace,
conflict, and violence research;
• researching the perspective of political theory and the history of ideas,
on the basis of comparative studies and from the angle of
international relations
Website https://www.uni-osnabrueck.de/ Field of study Conflict Studies and
Peacebuilding
15/09/2023 – CURRENT Chernivtsi, Ukraine
Master's Degree in International Law Chernivtsi National
University
Website https://law.chnu.edu.ua/
WORK EXPERIENCE
04/05/2020 – 01/04/2024 Chernivtsi , Ukraine
Customer Service Advisor Global Staffing Support
• Business and management consulting;
• Provision of translation services;
• Taking a decision regarding open tickets, providing feedback on the root cause where appropriate solutions
as available to the user;
• Managing and reporting resolved problems;
• Contributing to the planning and development of projects with the assist of all members of the team;
Website https://globalstaffingsupport.com/
03/04/2024 – CURRENT Chernivtsi, Ukraine
Notary assistant Private Notary of Chernivtsi city notarial district
• administrative support
• document preparation and review (which requires strong organizational skills)
• research and legal support
• customer relations (communication skills and stress-resistance)
• maintenance of computers
CONFERENCES AND SEMINARS
09/03/2018 – 10/03/2018 Chernivtsi , Ukraine
CACTUS Forum
As I’ve always been really absorbed in helping my own community, I attended the workshop where I did not only
learn about making an impact for our environment, but also had a possibility to make the project which helped
me to demonstrate others how I would contribute to our society. The whole forum assisted me in obtaining new
knowledge and skills which will assuredly serve me in the future.
15/11/2019 Chernivtsi, Ukraine
YouthSpeak Forum
Being a first-year student, I took the initiative and participated in one of the largest youth forum in Western
Ukraine. Thanks to that opportunity I became a part of the outstanding team, where I've learned a lot about
leadership, time management, communication skills and so much other really useful information. We have been
going through various workshops, small-talks about own business plan, and even let in participating of resolving
some real cases. It was a good chance to meet different successful people, to share some thoughts with them,
and to get feedback on my own ideas.
13/05/2021 Chernivtsi, Ukraine
The impact of global challenges on the implementation of EU policy on the policy of the
Eastern Partnership countries
I got a chance to take part in such a conference where I gained a lot of useful information about partnership
between countries, their impacts and future perspectives. I also delivered a speech on that theme, which taught
me to qualitatively express my views and opinion to the public.
02/11/2023 – 30/11/2023 Chernivtsi, Ukraine
EU Law Workshop
It was a great honor to be a part of the online sessions of EU Law Workshop. During 5 weeks, we were discussing
inter alia the structure of the EU, the primacy of EU Law including conforming construction, as well as general
principles of EU Law and fundamental rights.
PROJECTS
24/09/2021
Methods and techniques of manipulation of mass consciousness on the Internet
I was given a chance to write my own article on that topic. This chance taught me how to organize my thoughts
and impart my perspective to others, particularly regarding the manipulation of self-consciousness via online
platforms.
24/02/2023 – 11/03/2023
Worldwide exhibition of Unissued Diplomas of Ukrainian students
Hundreds of students were killed during the ongoing full-scale russian invasion. We collected the stories of 36 of
them. There are at least 36 ruined lives and 36 unissued diplomas. The project "Unissued Diplomas" was created
to honor the lives of students who were killed, allowing people to visit universities around the globe and
remember them.
The exhibition took place in Osnabrück University as well.
Link https://www.unissueddiplomas.org/
14/10/2022 – 14/10/2022
Demonstration "Defending Ukraine"
October 14 - Day of Defenders of Ukraine. Ukrainian defenders today embody the heroism and courage of
soldiers of many generations, soldiers of different countries - all those who for centuries defended the ideals of
freedom, defended statehood and fought for independence.
The action was held by Ukrainian communities all over the world to express respect and gratitude to our
soldiers.
VOLUNTEERING
04/02/2019 – 04/05/2019 Chernivtsi, Ukraine
Assistance to participants of ATO
While I was a high school student, I was a member of the program to support the Ukrainian Army. It was a tough
time for Ukraine, especially for the soldiers. That's why my school has volunteered to help as much as it can. We
made special costumes, sent them water and various products, and we were supporting their families and
children. That experience is invaluable, and I am proud I can help my country in any possible way.
ORGANISATIONAL SKILLS
Flexibility
I successfully combine studies, full-time work and extra-curricular activities.
Adaptability
During my exchange experience in different countries, I learned how to cooperate with problems calmly and
efficiently and to come out of my comfort zone.
COMMUNICATION AND INTERPERSONAL SKILLS
Communication skills
Working as a Customer Advisor and communicating with team members and absolutely different customers has
developed my interpersonal communication skills and the ability to avoid any conflicts.
Teamwork and collaborating
I've been a member of different associations, took part in various forums, discussions and communicated with
plant of people (who had more or less experience) so I have an atitude for building a relationship of trust based
on mutual respect. I am confident in working in groups and adaptable to meet the needs of the team.
MANAGEMENT AND LEADERSHIP SKILLS
Leadership skills
I used to be the class monitor back in high school. I was a so-called negotiator between classes and participated
in the meetings among class monitors, where I conveyed the interests of my classmates. This experience taught
me to listen to others, to take into account every opinion, and most importantly, to pass the baton of leadership
to another if necessary.
Furthermore, I gained invaluable knowledge about establishing trust with my coworkers and demonstrating my
willingness to assist them. It helped me to analyze problems carefully suggest effective solutions, successfully
resolve conflicts within the team, and fostering a positive work environment.
Delegation Skills
I went from being an ordinary employee who used to accomplish all the tasks assigned to me by mentors to a
person who can now delegate work between co-workers based on their strengths and weaknesses.
DIGITAL SKILLS
Microsoft Office Microsoft Word Microsoft Powerpoint Google Drive Google Docs
Zoom Skype Facebook Power Point Instagram Twitter Microsoft Excel
LANGUAGE SKILLS
MOTHER TONGUE(S): Ukrainian Russian
Other language(s):
English
Listening B2
Spoken production B2
Reading B2
Spoken interaction B2
Writing B2
French
Listening B2
Spoken production B2
Reading B2
Spoken interaction B2
Writing B2
Romanian
Listening A2
Spoken production A2
Reading A2
Spoken interaction A2
Writing A2
German
Listening A1
Spoken production A1
Reading A1
Spoken interaction A1
Writing A1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
Similar candidates
-
Support manager
Remote -
Customer support representative
Remote -
Customer Support Specialist
20000 UAH, Remote -
Business Development Manager (Sales), Customer Support Representative
Remote -
Customer support representative
Remote -
Інженер (технічна підтримка)
25000 UAH, Remote, Dnipro