Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10471175/

Work experience

Dispatch Manager

from 05.2023 to 12.2025 (2 years 8 months)
Three Sisters Transport, Other countries (Transportation and logistics)

- Led and supervised daily dispatch operations to ensure on-time freight pickups and deliveries, maintaining optimal route efficiency and customer satisfaction.
- Strategically assigned loads to drivers based on real-time availability, route planning, and capacity using industry-standard load boards and dispatch software.
- Managed a team of drivers, providing clear instructions, ongoing support, and rapid response to unexpected issues or delays in the field.
- Monitored fleet performance and coordinated routine maintenance and emergency repairs to ensure continuous operational readiness.
- Acted as the primary point of contact between drivers, clients, and internal departments to resolve scheduling conflicts and logistics challenges swiftly.
- Analyzed dispatch trends and performance data to streamline processes, reduce costs, and improve service delivery across operations.

Sales Manager / Dispatcher

from 01.2021 to 04.2023 (2 years 4 months)
Dream Service HVAC Appliance & Repair (USA), Other countries (Public and business services)

- Effectively promoted company products and services to prospective clients, maintaining a high level of professionalism in all customer interactions.
- Managed incoming calls and messages from both existing and potential customers, ensuring prompt and courteous communication.
- Utilized CRM platforms, including Housecall Pro, to accurately record customer data, track service history, and schedule appointments.
- Coordinated technician schedules, booked service visits, and sent timely follow-up reminders for part installations and maintenance checks.
- Provided clear and confident support to a primarily American client base via phone and email, delivering accurate information and resolving inquiries efficiently.

Supervisor

from 06.2018 to 02.2021 (2 years 9 months)
The Meat Co Dubai, Other countries (Hotel and restaurant industry)

- Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours.
- Working with diverse personalities both on the staff and customers.
- Hiring and training staff to provide excellent service to clients.
- Managing the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.
- Maintaining a fun, safe atmosphere for customers.

Education

MDIST

Business Management, Other countries
Higher, from 2019 to 2023 (4 years)

Additional education and certificates

IELTS Preparation Training Program

1 year

Knowledge and skills

• Punctuality
• Business English
• Logistics
• Google Docs
• Teamplayer
• Customer Service
• Data Entry
• Communication Skills
• English
• Transportation Logistics
• Communicability
• Management of CRM
• Handling objections
• Sale of real estate

Language proficiencies

• English — fluent
• Uzbek — fluent
• Tajik — fluent

Additional information

I'm Doston, a results-driven professional with over 8 years of experience in logistics, sales, management, and customer support. I’ve successfully managed truck schedules, coordinated freight loads, and negotiated with brokers as a dispatcher for dry van and reefer trailers. I’ve also led logistics teams, streamlined operations, and ensured timely, efficient delivery processes.

In the appliance repair industry, I worked closely with CRM systems to schedule and manage household repair appointments across the U.S., coordinating between customers and technicians to ensure prompt, high-quality service. My background also includes sales and client service, where I developed strong communication and problem-solving skills to support business growth and customer satisfaction.

With a versatile skill set and hands-on leadership experience, I bring a strong commitment to operational excellence and delivering results that make a difference.


Telegram: @dos_nazarov