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Work experience

Customer support representative

from 03.2025 to 04.2026 (1 year 2 months)
Reliable Gutters Service Company, Remote (Public and business services)

Worked as a Customer Representative for Reliable Gutters in Arizona, attending to customers seeking gutter services sourced from platforms including Angi, Thumbtack, Google, Yelp, and Facebook. Scheduled free estimates for interested customers and coordinated the dispatch of technicians for on-site evaluations to better assess each customer's needs. Managed and documented all customer interactions using CRM systems including Zoho and Ringostart, ensuring accurate records and timely follow-up. Handled approximately 50–70 inbound and outbound calls daily, managing scheduling for estimates and job appointments efficiently in a high-volume environment.

Sales representative

from 09.2024 to 02.2025 (6 months)
Appliance Pros Repair Company, Remote (Public and business services)

Followed up with customers who had received a free diagnostic but had not yet responded regarding next steps, proactively reaching out to gather feedback on the estimate provided and confirm interest in moving forward with the repair project. Listened attentively to customer concerns and objections, applying SPIN and BANT sales techniques to qualify leads and understand their underlying needs and decision-making criteria. Effectively communicated the company's value proposition, highlighting over 10 years of industry experience and a team of certified technicians to justify pricing and build customer confidence. Coordinated with dispatch to schedule certified technicians for qualified projects, ensuring a smooth handoff from sales to service. Used consultative selling techniques to help customers make informed decisions, successfully converting hesitant leads into confirmed appointments.

Call center operator

from 01.2024 to 08.2024 (8 months)
Swan Wallpaper Installation, Remote (Construction, architecture, interior design)

Conducted outbound cold calling to approximately 200–300 leads per campaign, reaching out to painting companies, building companies, interior decorating firms, and individual homeowners across the housing sector in Toronto and throughout Canada. Identified and contacted prospects likely to need wallpaper installation services, either for themselves or on behalf of their own clients. Clearly explained the company's services and offered free estimates for wallpaper installation projects. Sent detailed information and price lists to prospects via email, text, and WhatsApp to support their decision-making process. Sourced leads independently through Google Maps research and also worked from company-provided spreadsheets of contact lists, ensuring consistent daily outreach and pipeline activity.

Chat manager

from 07.2023 to 12.2023 (6 months)
Clario, Remote (IT)

Responded to inbound client inquiries via chat within Clario's internal CRM workspace, providing clear and timely information about the company's cybersecurity services. Educated customers on how the company's identity protection program works and guided them in understanding the value of safeguarding their personal data and online identity. Supported clients across the USA and various European countries, tailoring communication to their specific concerns and needs. Built trust with customers by clearly explaining service features and benefits, helping them make informed decisions about protecting their digital identity. Regularly identified opportunities to upsell additional protection services based on customer needs, contributing to overall account growth and customer retention.

Sales manager / Sales Executive

from 11.2022 to 07.2023 (9 months)
Nural Dynamics, Remote (IT)

Responded quickly to inbound leads and hosted discovery calls with international clients to understand their needs. Gathered full project requirements, demonstrated relevant past projects, and clearly explained development steps and processes. Recommended optimal tech stacks, defined realistic timelines, and aligned proposed solutions with client goals and business objectives. Collected all required documentation and delivered clear, detailed project briefs to the development team to ensure smooth handoff and execution. Maintained a 35%+ conversion rate through consultative, value-driven selling. Managed and organized all client and deal information in Zoho CRM, ensuring accurate records and a well-maintained sales pipeline throughout the client journey.

Lead generation manager

from 01.2022 to 11.2022 (11 months)
U1Core, Remote (IT)

Sourced and qualified potential clients by identifying and applying to best-fit opportunities for the agency on platforms such as Upwork and LinkedIn, targeting businesses in need of UI/UX design, prototyping, and landing page services across industries including fintech, healthcare, and crypto. Initiated and managed conversations via chat and calls with the goal of closing deals and converting prospects into clients. Supported the sales pipeline by consistently delivering qualified leads and ensuring strong client-service fit, contributing to the agency's overall growth and client acquisition goals.

Call center operator

from 10.2021 to 12.2022 (1 year 3 months)
Immiedate Edge, Remote (Telecommunications and networking)

Conducted high-volume outbound cold calls to prospective clients, introducing and guiding them through online trading programs and secure payment processes. Simplified complex trading platform features into clear, easy-to-understand explanations, building trust and confidence with new and existing clients. Achieved a 70% conversion rate, consistently turning cold prospects into active, engaged clients. Identified client pain points quickly and offered tailored solutions, maintaining a calm, reassuring approach that improved client retention and satisfaction. Built strong rapport with clients through active listening and clear communication, resulting in stronger long-term client relationships. Consistently met and exceeded performance targets in a fast-paced, high-volume sales environment.

Customer support representative / sales manager

from 01.2021 to 10.2021 (10 months)
Afforable Rent To Own, Remote (Marketing, advertising, and PR)

Handled inbound and outbound calls assisting customers with rent‑to‑own programs, payments, and account questions.
Maintained accurate records of customer interactions and transactions using CRM systems.
Delivered empathetic, solution‑focused support that improved customer satisfaction and retention.

Education

University of Abuja

International Relations, All Ukraine
Unfinished higher, from 2022 to 2025 (3 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Communication Skills
• Interpersonal Skills
• Problem-Solving Skills
• Technical Skills
• Time Management
• Conflict Resolution
• Attention to Detail
• Adaptability
• Teamwork

Language proficiencies

English — advanced

Additional information

Dedicated and results-driven Customer Representative / Sales professional with hands-on experience across cold calling, lead generation, consultative sales, and customer support in industries including fintech, cybersecurity, and home services. Skilled in managing customer interactions using CRM systems such as Zoho, Convoso, and RingoStart. Proven track record of strong conversion rates through consultative selling techniques including SPIN and BANT, effective lead qualification, and clear communication of technical services to non-technical clients. Adept at building trust with customers, resolving concerns, and guiding them from initial inquiry through to closed sale or completed service. Committed to continuous learning and adapting quickly to new industries and tools.
This pulls together the threads that actually run across my real roles cold calling (Immediate Edge, Swan Wallpaper), lead qualification and consultative selling (Neural Dynamic, Appliance Pros with SPIN/BANT), CRM proficiency (Zoho, RingCentral, and Convoso if you confirm where that fits), and client-facing support (Clario, Reliable Gutters).