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Olha
Customer Support Representative
- Considering positions:
- Customer Support Representative, People Partner, Operations Manager
- Age:
- 24 years
- City of residence:
- Lviv
- Ready to work:
- Lviv, Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/10483314/
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Olha
Suprun
Customer Support Specialist · Lviv, Ukraine · Remote
about me work experience
Customer support specialist with a background in SKELAR | Dressly app
psychology. I help users solve issues with apps, 02/2026 – present
subscriptions, payments and accounts via email Customer Support Representative
and messages, and handle reviews and
Resolving user requests via email on app functionality, subscriptions,
complaints. My psychology training helps me stay
payments and accounts
empathetic and calm in difficult conversations,
Guiding users through product features so they get the most out of the app
de-escalate conflicts and find solutions that work
Ensuring a smooth and positive customer experience
for the customer.
04/2026 – present
Reputation Specialist
key skills Managing user reviews and complaints on Trustpilot, AppBot, Reviews.io
and Reclame Aqui
Customer support via email and messages
Handling comments and direct messages on Meta and YouTube
Complaint handling and conflict resolution
Empathy and active listening
02/2025 – 11/2025
Subscriptions, payments and account issues
Customer Service & Communications Manager | UA-teens
CRM and online platforms
Multitasking and prioritisation Communicating with students online, by phone and via messengers
Clear written communication Advising on study process, progress and payment questions, including
overdue payments
Maintaining the CRM, issuing invoices and tracking payments
education Coordinating schedules, tutors and workshop leaders
09/2023 – 01/2025
Master's in Psychology 01/2024 – 12/2024
Lviv Polytechnic National University School Psychologist | Preschool No. 42 “Dyvosvit”
09/2019 – 06/2023 Individual and group work with children; counselling teachers and parents
Bachelor's in Psychology Psychological assessment and professional documentation
Lviv State University of Internal Affairs
04/2022 – 01/2023
Online Counselling Psychologist | Institute of Cognitive Modelling,
languages “Friend First Aid Bot”
Ukrainian – native Online support for clients experiencing stress, anxiety and depression
English – intermediate Assessing risk levels and escalating to appropriate services when needed
Italian – intermediate
Olha
Suprun
Customer Support Specialist · Lviv, Ukraine · Remote
about me work experience
Customer support specialist with a background in SKELAR | Dressly app
psychology. I help users solve issues with apps, 02/2026 – present
subscriptions, payments and accounts via email Customer Support Representative
and messages, and handle reviews and
Resolving user requests via email on app functionality, subscriptions,
complaints. My psychology training helps me stay
payments and accounts
empathetic and calm in difficult conversations,
Guiding users through product features so they get the most out of the app
de-escalate conflicts and find solutions that work
Ensuring a smooth and positive customer experience
for the customer.
04/2026 – present
Reputation Specialist
key skills Managing user reviews and complaints on Trustpilot, AppBot, Reviews.io
and Reclame Aqui
Customer support via email and messages
Handling comments and direct messages on Meta and YouTube
Complaint handling and conflict resolution
Empathy and active listening
02/2025 – 11/2025
Subscriptions, payments and account issues
Customer Service & Communications Manager | UA-teens
CRM and online platforms
Multitasking and prioritisation Communicating with students online, by phone and via messengers
Clear written communication Advising on study process, progress and payment questions, including
overdue payments
Maintaining the CRM, issuing invoices and tracking payments
education Coordinating schedules, tutors and workshop leaders
09/2023 – 01/2025
Master's in Psychology 01/2024 – 12/2024
Lviv Polytechnic National University School Psychologist | Preschool No. 42 “Dyvosvit”
09/2019 – 06/2023 Individual and group work with children; counselling teachers and parents
Bachelor's in Psychology Psychological assessment and professional documentation
Lviv State University of Internal Affairs
04/2022 – 01/2023
Online Counselling Psychologist | Institute of Cognitive Modelling,
languages “Friend First Aid Bot”
Ukrainian – native Online support for clients experiencing stress, anxiety and depression
English – intermediate Assessing risk levels and escalating to appropriate services when needed
Italian – intermediate
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The candidate's resume is posted at https://www.work.ua/resumes/10483314/