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Ozioma

Customer support representative

Employment:
Full-time.
Age:
23 years
City of residence:
Kyiv
Ready to work:
Remote

Contact information

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Work experience

Sales manager

from 03.2021 to 02.2023 (1 year 11 months)
Sonic Auto transport, Kyiv (Transportation and logistics)

Facilitated customer bookings and promoted company car logistics services. Negotiated with drivers to optimize profitability for the company through effective telephone communication.

Customer support representative

from 07.2020 to 02.2021 (7 months)
Hedge company, Kyiv (Marketing, advertising, and PR)

Assisting our clients via emails and calls to set up their account with our company.

Education

Krok University

Business Management, Kyiv
Higher, from 2019 to 2022 (3 years)

Knowledge and skills

  • Punctuality
  • Great computer skills
  • Good communication
  • Sales ability
  • Negotiation expert
  • PC User
  • Teamwork
  • Time management
  • Receiving incoming calls
  • Ability to work in multitasking mode
  • Conducting online chats

Language proficiencies

English — fluent

Additional information

In my previous companies, I received accolades for exceptional customer support. I garnered numerous praises and commendations from clients, attributing them to outstanding service delivery and adept problem-solving abilities. I consistently fulfill all assigned tasks and regularly achieve the majority of my monthly targets.
I strongly believe that anything worth doing is worth doing well.

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