Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10500573/

Work experience

Customer service specialist

from 10.2024 to now (1 year 7 months)
Scalivo GmbH, Remote (IT)

As a Customer Service Specialist at SCALIVO, I am part of a passionate,
talented team dedicated to helping ecommerce brands across Europe thrive.
At SCALIVO, we specialise in delivering multilingual, 24/7 written customer
service designed to reduce costs while maintaining exceptional quality. By
leveraging cutting-edge tools and a people-first mindset, we provide fast,
reliable support that scales with the needs of our clients—offering seamless,
brand-aligned customer interactions at a fraction of the traditional cost.
Our innovative approach focuses on cost-effective, per-closed-ticket pricing,
ensuring clients benefit from transparent, predictable costs with no
surprises. Whether managing 5,000 or 50,000 tickets per month, we deliver
scalable solutions that enhance customer satisfaction, improve operational
efficiency, and strengthen brand loyalty.
What sets SCALIVO apart is our commitment to people. As part of a remotefirst
team, primarily based in Ukraine, I contribute to a culture that prioritises quality, empathy, and efficiency. Together, we ensure every interaction leaves a lasting, positive impression on our clients’ customers.

Lead generation manager

from 05.2024 to 08.2024 (4 months)
Remote Helpers, Дистанційно (Пошук персоналу, HR)

• Search for relevant leads (Google, LinkedIn + Sales Navigator)
• Correspondence with interested leads
• Implementation of data in the CRM system
• Assigning calls to interested leads for further cooperation
• Internal communication with company departments
• Assistance to other departments with additional workload

Customer support representative

from 03.2022 to 09.2022 (7 months)
SupportYourApp, Дистанційно (IT)

• Manage approving or rejecting the content;
• Collaborating with the team on content that needs adjustment;
• Other content tasks as assigned;
• Creation content for mobile application;
• Collaboration with managers and sales representatives;
• Working on CRM systems (Salesforce, Admin)

Front Desk Receptionist

from 09.2018 to 03.2020 (1 year 7 months)
Qubus Hotel Gdansk, Дистанційно (Готельно-ресторанний бізнес)

• Greeting visitors and guests warmly upon arrival
• Check-in guests and notifying relevant staff
• Answering general inquiries in person or over the phone
• Answering and directing incoming phone calls
• Taking messages and relaying them accurately
• Managing email communications and responding to inquiries
• Scheduling appointments and managing calendars
• Handling e-mails (incoming and outgoing)
• Filing, scanning, copying, and organizing documents
• Managing office supplies inventory and ordering when necessary
• Keeping the reception area tidy and presentable
• Assisting other departments with administrative support as needed
• Monitoring who enters and exits the building
• Issuing visitor badges or access cards
• Following safety and emergency procedures when needed

Education

Wyższa Szkoła Bankowa w Gdańsku

Туризм і Рекреація - Готельний бізнес, Гданьск
Higher, from 2015 to 2019 (4 years)

Knowledge and skills

• Уважність
• Старанність
• Гнучкий
• Ініціативний
• Робота в команді
• Урегулювання конфліктів
• Користувач ОС Windows
• Salesforce CRM Analytics
• Швидкий набір тексту

Language proficiencies

• English — above average
• Ukrainian — fluent
• Polish — advanced

References

Ксенія Савченко

Ксенія Савченко

Chief Internal Operations Officer, SupportYourApp