Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10500573/

Work experience

Customer service specialist

from 10.2024 to now (1 year 11 months)
Scalivo GmbH, Remote (IT)

At Scalivo, we operate as an embedded operational layer for ecommerce brands.

We step in where tools, automation and internal capacity reach their limits — handling the day-to-day execution that keeps ecommerce businesses running smoothly.

Our team supports brands across:

• Customer service (email & text-based)
• Product listings & catalogue operations
• Marketplace operations
• Payments, fraud & dispute workflows
• Back-office processes and operational overflow
• And much more...

Our agents integrate quickly, work month-to-month, and scale up and down with demand — without the risk and complexity of hiring.

Our model is remote-first and AI-assisted, combining structured processes with highly capable operators who manage complex ecommerce workflows with precision and accountability.

Lead generation manager

from 05.2024 to 08.2024 (4 months)
Remote Helpers, Дистанційно (Пошук персоналу, HR)

• Search for relevant leads (Google, LinkedIn + Sales Navigator)
• Correspondence with interested leads
• Implementation of data in the CRM system
• Assigning calls to interested leads for further cooperation
• Internal communication with company departments
• Assistance to other departments with additional workload

Customer support representative

from 03.2022 to 09.2022 (7 months)
SupportYourApp, Дистанційно (IT)

• Manage approving or rejecting the content;
• Collaborating with the team on content that needs adjustment;
• Other content tasks as assigned;
• Creation content for mobile application;
• Collaboration with managers and sales representatives;
• Working on CRM systems (Salesforce, Admin)

Front Desk Receptionist

from 09.2018 to 03.2020 (1 year 7 months)
Qubus Hotel Gdansk, Remote (Hotel and restaurant industry)

• Greeting visitors and guests warmly upon arrival
• Check-in guests and notifying relevant staff
• Answering general inquiries in person or over the phone
• Answering and directing incoming phone calls
• Taking messages and relaying them accurately
• Managing email communications and responding to inquiries
• Scheduling appointments and managing calendars
• Handling e-mails (incoming and outgoing)
• Filing, scanning, copying, and organizing documents
• Managing office supplies inventory and ordering when necessary
• Keeping the reception area tidy and presentable
• Assisting other departments with administrative support as needed
• Monitoring who enters and exits the building
• Issuing visitor badges or access cards
• Following safety and emergency procedures when needed

Education

Wyższa Szkoła Bankowa w Gdańsku

Туризм і Рекреація - Готельний бізнес, Гданьск
Higher, from 2015 to 2019 (4 years)

Knowledge and skills

• Уважність
• Старанність
• Гнучкий
• Ініціативний
• Робота в команді
• Урегулювання конфліктів
• Користувач ОС Windows
• Salesforce CRM Analytics
• Швидкий набір тексту

Language proficiencies

• English — above average
• Ukrainian — fluent
• Polish — advanced

References

Ксенія Савченко

Ксенія Савченко

Chief Internal Operations Officer, SupportYourApp