Данііл

DaniIl L.
Madrid, Spain | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

OBJECTIVE

Results driven and dynamic professional seeks a challenging position. Offering proven experience, exceptional leadership skills and a strategic approach to driving business growth.

EDUCATION
KFML27- secondary education

Kharkiv National University of Radio Electronics:
Name of program : Cybersecurity, in process 4 course.

Centennial College (TORONTO):
Name of program- Business Administration- International Business
Finished (Dilpoma)

EXPERIENCE

Barista, Arome Café , Kharkiv , 17.03.2020

• Prepared and served various coffee and tea beverages to customers
• Maintained cleanliness and organization of the coffee bar area
• Handled cash and credit card transactions accurately
• Interacted with customers to provide excellent customer service
• Bartender, Restaurant Bar ,Toronto, 10.09.2022
• Prepared and served a variety of alcoholic and non-alcoholic beverages to customers
• Maintained inventory of bar supplies and restocked as necessary
• Ensured a clean and organized bar area at all times
• Interacted with customers to provide a friendly and welcoming atmosphere

Customer Service Representative , Toronto , Moonlight studio , 11.01.2023
• Assisted customers in person, over the phone, and via email, providing information, resolving issues, and handling complaints in a friendly and professional manner.
• Maintained a high level of product knowledge to effectively answer customer inquiries and recommend appropriate solutions.
• Collaborated with cross-functional teams to resolve complex customer issues and ensure customer satisfaction.
• Processed customer orders, payments, and returns accurately and efficiently.
• Handled escalated customer concerns with empathy and patience, turning negative experiences into positive ones.

(Middle) CRM – manager - Igaming | 03.2023-01.2025
• Developed and implemented effective sales strategies to achieve revenue targets and increase market share.
• Identified and pursued new business opportunities through market research,generation, and networking.
• Built and maintained strong relationships with key clients, fostering long-term partnerships and repeat business.
• Monitored market trends and competitor activities to identify opportunities for growth and maintain a competitive edge.
• Knowlege of Notion, Customer.io , Slack ,Power BI (working on Alt-channel (TG,WA,SMS))


SKILLS
• Demonstrated ability to consistently achieve goals and deliver exceptional results.
• Strong leadership and organizational skills, with experience in guiding and supporting teams to succeed.
• Excellent communication and interpersonal abilities for effective collaboration and relationship building.
• Analytical and strategic mindset with the capacity to identify opportunities and solve complex problems.

References:
Available upon request.
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