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You can get this candidate's contact information from https://www.work.ua/resumes/10507654

Work experience

Project-менеджер

from 03.2024 to 05.2024 (2 months)
Jerold, Дистанційно (IT)

As a Project Manager in a trading company, I was responsible for systematizing the operations of the support team and implementing necessary corrections to predefined processes. My role involved coordinating the work of the support team, ensuring efficient communication channels were established and maintained. Through my efforts, I streamlined support operations, leading to improved response times and enhanced customer satisfaction.
Key Achievements:

Successfully implemented a structured workflow for the support team, resulting in a 20% reduction in average response time.
Coordinated and led cross-functional teams to address and resolve customer issues promptly.
Identified and corrected inefficiencies in existing processes, leading to a more efficient and productive support system.

QA-інженер

from 10.2023 to 01.2024 (3 months)
Skelar, Дистанційно (IT)

In October, I was invited to the project in Skelar, where I took on the role of identifying bugs in the app reported by partners and conducting thorough testing. I communicated with partners through chats and emails on the Freshdesk platform, answering requests for app updates, bonus credits, and content moderation. Internal cooperation with colleagues was carried out using the Slack messenger.

"Highly skilled in identifying and documenting software bugs."
"Proficient in providing technical support and troubleshooting for platform users."
"Strong communication skills demonstrated through effective interaction with platform partners."
"Experience collaborating with development teams to improve product quality."
"Ability to multitask and prioritize tasks in a fast-paced environment."

Customer support representative

from 01.2021 to 02.2024 (3 years 1 month)
Namecheap, Вся Україна (IT)

I worked at Namecheap, it's a leading web hosting company, where I was a technical support specialist and interacted with customers via email. My main focus was on resolving a variety of issues including phishing, fraud, DDoS attacks, data limit issues, and software related issues such as resource abuse cases, CPU and memory usage overages.
Communication with customers was done through the Kayako platform. I also used the Flock messenger to communicate with my department and other teams to resolve issues. In particular, I managed cases related to database limits, DDoS attacks, and MySQL using various SSH commands via Putty.
Within a year, I went from a domain specialist to an L1 hosting specialist and then to an L2 hosting specialist in just three months.

Education

ІФНТУНГ

Філологія, Івано-Франківськ
Higher, from 2019 to 2023 (4 years)

I graduated from the Ivano-Frankivsk National Technical University of Oil and Gas in 2023. During my academic journey from 2019 to 2023, I attended the Faculty of Philology, where I focused on the study of English and German languages. This educational background has equipped me with strong linguistic skills and cultural awareness, enhancing my ability to communicate effectively and work seamlessly in multicultural environments.

Knowledge and skills

Language proficiencies

• English — above average
• German — beginner
• Russian — fluent

Additional information

Skills in working with SSH protocol paths
Ability to read headers
Data recovery after deletion
Detection and elimination of security vulnerabilities
Whitelisting processes
Experience of removing IPs from blacklists