Andrii

Andrii Lishchuk
CSR
Contact

[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

Kyiv, Ukraine 9812
Skills


• Technical Direction
• CRM Systems
• B2B Service
• Inter-Departmental Collaboration
• Customer Service and Assistance
• Online Chat
• Understanding Customer Needs
• Effective Working Relationships
Languages


• English
Advanced

• Japanese
Intermediate

• Ukrainian
Native

Career Objective

Customer-centric professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints.
Proven ability to quickly identify customer needs and develop solutions. Excellent interpersonal and communication skills an aptitude for troubleshooting and problem solving.
Experience


October 2021 - Present
Bilingual CSR
King Billy, Kyiv, Kyiv

• Performed general maintenance and repair.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Troubleshot minor problems and reported larger technical issues.
• Worked with coworkers to complete tasks.
• Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
• Utilized strong bilingual communication skills to successfully assist customers.


March 2021 - October 2021
Teacher
New Brain , Kyiv, Kyiv

• Maintained accurate records of attendance, grades and other relevant data related to student performance.
• Participated in training courses and professional development opportunities to improve teaching skills.
• Served as mentor and role model for learners by demonstrating appropriate behavior.
• Identified and suggested creative sources to help students grasp complex subjects or concepts.
• Differentiated instruction using hands-on, active learning techniques.
• Planned lessons with logically sequenced objectives, based on curriculum.
• Adapted course materials according to individual student's language proficiency levels in order facilitate understanding of subject matter content.


September 2019 - November 2020
Bilingual CSR
Donuteller, Kyiv, Kyiv

• Provided translation services for both verbal and written communications.
• Suggested new ideas for improving existing processes related to customer service operations.
• Assisted customers in navigating through various web pages on the company's website during their purchase process.
• Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
• Utilized strong bilingual communication skills to successfully assist customers.
• Spoke clearly and persuasively in positive or negative situations, listening to customers to get clarification and respond to questions.
Education


August 2018
Bachelor of Arts (B.A.) in Oriental Studies
KNLU, N.6
Relevant Coursework
• Japanese/English translation
Certifications


• Japanese N3

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