Andrii

.

ANDRII CAREER OBJECTIVE
LISHCHUK
CSR, ACCOUNT MANAGER, RETENTION Customer-centric professional with a proven track record of
MANAGER exceeding customer expectations and providing exceptional service.
Excellent communication skills, with the ability to quickly develop
CONTACT rapport with customers and resolve complex service issues. Skilled in
using CRM and help desk software to effectively manage customer
[open contact info](look above in the "contact info" section)​ accounts, troubleshoot technical issues, and resolve escalated
tg @teeemme customer complaints.
Proven ability to quickly identify customer needs and develop
solutions. Excellent interpersonal and communication skills and
[open contact info](look above in the "contact info" section)
aptitude for troubleshooting and problem solving.

Zhitomir, Ukraine EXPERIENCE

June 2025- November 2025 ​
SKILLS
Customer Support Representative ​
Under NDA, London.
●​ Technical Direction
●​ Resolving technical issues (2FA, email confirmations and changes, manua
●​ CRM Systems
2FA resets, transaction-related issues, etc.)
●​ Inter-Departmental Collaboration ●​ Managing multifaceted tasks and delivering effective resolutions.

●​ Customer Service and Assistance ●​ Bilingual communication (Ukrainian, Russian, English) through chats and
emails as primary user support channels.
●​ Online Chat ●​ Interdepartmental communication (CO, FO, L3, SuperviserTeam)
●​ Understanding Customer Needs ●​ Utilizing tools such as Intercom, VA, back-office systems, Telegram, Slack
PSS.
●​ Effective Working Relationships
●​ Participating in regular meetings and updates.
●​ Resolving technical issues via chat and email.
LANGUAGES ​
​
​
●​ English
Upper Intermediate

●​ Japanese
Intermediate

●​ Ukrainian ​
Native
.

June 2024- 2025 June​
Account Manager​
Under NDA, Kyiv.​

●​ Performed general maintenance for customer and communication with t
via email and phone.
●​ Resolving minor problems via phone or email.
●​ Promotion of bonuses.
●​ Escalating tech issues to other departments and cooperation with them +
partly verification of documents.
​
​
​
​
​
October 2021 -2024 March
Bilingual CSR
Under NDA , Kyiv

●​ Performed general maintenance and repair.
●​ Committed to delivering excellent customer service while working in a
fast-paced environment.
●​ Troubleshot minor problems and reported larger technical issues.
●​ Worked with coworkers to complete tasks.
●​ Handled escalated calls professionally by listening carefully to the needs of
each individual customer before offering appropriate solutions.
●​ Utilized strong bilingual communication skills to successfully assist custom

March 2021 - October 2021
Teacher
New Brain , Kyiv, Kyiv

●​ Maintained accurate records of attendance, grades and other relevant data
related to student performance.
●​ Participated in training courses and professional development opportunities
improve teaching skills.
●​ Served as mentor and role model for learners by demonstrating appropriate
behavior.
●​ Identified and suggested creative sources to help students grasp complex
subjects or concepts.
●​ Differentiated instruction using hands-on, active learning techniques.
●​ Planned lessons with logically sequenced objectives, based on curriculum.
●​ Adapted course materials according to individual student's language profici
levels in order facilitate understanding of subject matter content.
.

September 2019 - November 2020
Bilingual CSR
Donuteller, Kyiv, Kyiv

●​ Provided translation services for both verbal and written communications.
●​ Suggested new ideas for improving existing processes related to customer
service operations.
●​ Assisted customers in navigating through various web pages on the compa
website during their purchase process.
●​ Developed and maintained positive relationships with customers by providin
timely, accurate information and solutions to their inquiries or problems.
●​ Utilized strong bilingual communication skills to successfully assist custome
●​ Spoke clearly and persuasively in positive or negative situations, listening to
customers to get clarification and respond to questions.

EDUCATION

August 2018
Bachelor of Arts (B.A.) in Oriental Studies
KNLU, N.6

Relevant Coursework
●​ Japanese/English translation

CERTIFICATIONS

●​ Japanese N3 ​
En IELTS B2

.