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Work experience

Customer support representative

from 09.2024 to 02.2025 (5 months)
GloboConnect Solutions, Remote (Telecommunications and networking)

- Managed up to 80 customer inquiries daily via chat and email.
- Resolved complaints, tracked orders, processed refunds, and guided customers through returns.
- Maintained 95%+ customer satisfaction rating through timely, clear communication.
- Documented common issues and suggested improvements to reduce support volume.

Customer service manager

from 01.2024 to 06.2025 (1 year 5 months)
OPay digital services, Remote (Finance, banking, and insurance)

. Resolved over 1000 support tickets monthly with a 95%+ customer satisfaction rating.
•Successfully reduced average issue resolution time by 20% through improved troubleshooting techniques.
•Recognized by team leads for consistency in handling high-volume queries during peak periods.
•Contributed to the internal knowledge base by drafting FAQs and user guides for recurring issues.
•Played a key role in onboarding and mentoring new support agents remotely.

Customer support representative

from 06.2023 to 06.2024 (1 year)
NextPath Texhnologies, Remote (IT)

- Assisted the support team in onboarding and guiding over 100 new users on a SaaS platform.
- Provided chat and email support while escalating technical issues when necessary.
- Contributed to the creation of a help center by drafting FAQs and tutorials.
- Participated in team meetings and adapted quickly to a fast-paced work culture.

Knowledge and skills

• Self-growth
• Adaptability
• MS Office
• MS Excel
• MS Word
• Organizational skills
• Conflict settlement
• Communicability
• Active listening