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Vladislav Cherni
Customer Support | PSP Operations | Quality
Control
➤ experience in customer interaction, payment
flow monitoring / management, and employee
performance evaluation.
➤ focused on improving the efficiency of the
support team.
Let’s ➤ led communications regarding improving the
contact! quality of responses and the work format.
➤ also monitored emerging difficulties in the
operation of payment systems and facilitated their
optimization.

My overall goal is to ensure appropriate service
standards
Open to new and interesting projects that help
make people's lives more convenient and better
Interests → Looking for only remote work ←

◽ Tennis
◽ Self- About me
development

Vladislav Cherni 1
 ◽ Cinema / Customer Support Specialist with 4+ years of experience in
Series high-load environments, including iGaming and payment
systems.
Language Strong background in:
• Customer communication ( calls | chat & ticket systems )
∘ English • PSP monitoring and payment flow control
( Pre- • Quality assurance and team performance evaluation
Intermediate
Experienced in mentoring, internal training, and improving
)
support processes.
∘ Ukrainian
Focused on efficiency, accuracy, and maintaining high
( native ) service quality.

Work History ( From last place )
Payment Operations Specialist
Total — 3 month
◎ PSP Manager
Adopy
Managed daily payment operations,
including handling failed, pending, and
delayed deposits and coordinating
resolutions with external payment
providers.
Escalated unresolved payment cases to
PSP partners, followed up on transaction
statuses, and ensured timely updates
regarding deposit issues.
Coordinated with payment providers
regarding payment method availability,
technical issues, and operational status
updates.
Configured individual payment routing
cascades for clients to provide alternative
deposit options when standard payment
methods were unavailable.

Vladislav Cherni 2
 Supported VIP customers with payment-
related requests, including providing
deposit details, coordinating with PSP
providers, and sharing updates with VIP
account managers.
Worked closely with Customer Account
Managers to resolve complex payment
cases and provide recommendations on
improving payment-related processes.
Investigated payment issues manually and
coordinated communication between
customers, internal teams, and PSP
partners to ensure smooth transaction
processing.
May 2026 — Jul 2026 → 3 month
__________

Account Manager | PSP Manager |
Quality Payment Control Specialist
Total — 1 y 10 month
◎ Quality Payment Control Specialist
Monitoring payment flows / data, ensuring the
accuracy of information provided by
employees.
Verifying the accuracy of decisions made and
interactions with payment providers.
The overall goal is to maintain service quality
standards for the benefit of the business.
Aug 2025 — Feb 2026 → 7 month
__________
◎ Payment Provider Manager
Parima Monitoring deposit conversion rates and
Tech payout channel status.
Specifically addressing card deposits.

Vladislav Cherni 3
 Resolving issues with deposits that haven't
been received by clients.
Communicating with payment providers on all
potential issues affecting payment/withdrawal
performance.
Jun 2025 — Aug 2025 → 3 month
__________
◎ Account Manager

Real-time communication with customers from
various segments regarding product issues.
Interacting with them via chats and email.
Jul 2024 — May 2025 → 11 month
__________
◎ Account Manager Internship

May 2024 — Jul 2024 → 3 month
__________

Account Manager
Total — 9 month
Vodafo ◎ Account Manager

iGaming sphere.
Questions regarding website gaming, brand
consultations, and project niches.
Resolving issues with access, gameplay,
deposits, and withdrawals.
Identity verification, technical account issues.
Sep 2023 — May 2024 → 9 month
__________

Customer Support Representative |
Mentor | Social Media
Total — 4 y 7 month

Vladislav Cherni 4
 ◎ Customer Support Mentor
Communication with clients in messengers,
social networks.
Training and internship for new employees.
Keeping reports, statistics, monitoring for
junior employees.
Creation of graphic manuals for clients.
Aug 2020 — Feb 2023 → 2 y 7 month
__________
◎ Customer Support Specialist in Social
Media’s
Support of the client base in various social
networks and messengers for more flexible
communication.
Social networks: Instagram, Facebook.
Messengers: Telegram, Whatsapp, Viber.
Also, forums were monitored, where clients
left their feedback, inquired about the work of
the company and left personal questions.
Aug 2019 — Aug 2020 → 1 y 1 month
__________
◎ Customer Support Specialist in Social
Media’s
Customer support in a variety of formats.
incoming / outcoming calls
online chat
emails
Aug 2018 — Aug 2019 → 1 y 1 month
__________

Customer Support Specialist
Total — 10 month
◎ Customer Support Specialist

Vladislav Cherni 5
 Handled incoming customer calls under heavy
load.
Provided consultations on the company's
products and services (tariffs, services, billing,
connection/disconnection).
Resolved technical and financial issues for
users (communication, internet, charges,
balance).
Diagnosed problems and escalated complex
cases to relevant departments.
Jul 2017 — Apr 2018 → 10 month
__________

Education
Lviv Polytechnic National
University
Master's degree — Geotechnical and
Geoenvironmental Engineering

Vladislav Cherni 6
 A little more about myself (
click ► to open )
• I am an experienced customer service specialist and
former technical support agent with extensive
experience in telecommunications and technical fields.
• My career began at Vodafone, where I worked as a
customer support agent.
My primary responsibilities included answering
incoming calls, resolving technical issues, and providing
advice on the company's services.
I also extensively used specialized software to generate
requests and process customer inquiries.
• After successfully completing university, I joined
Parimatch Tech, where I continued to develop my
customer service skills.
For a year, I worked with various communication
channels, including live chat, email, and
incoming/outgoing calls, providing high-quality advice
and support to clients.
Thanks to my professional achievements and leadership
skills, I was promoted to a department specializing in
customer support via social media.
In this role, I effectively managed customer
communications across popular social media platforms,
responding to their inquiries promptly and efficiently.
I was also appointed as a mentor in the department,
where I successfully helped new employees get
acclimated, ensure quality control, and achieve their
goals.
My responsibilities included training, mentoring, and
motivating the team to achieve the best results.
I also further developed my graphic design skills.
I understand the importance of effective visual

Vladislav Cherni 7
 communication and strive to apply my creative and
analytical approach to creating unique and compelling
instructions for clients on various topics, making
learning about the company's product as simple and
intuitive as possible.
• I recently shifted my focus to working with payment
systems and communicating with payment providers.
This area was new to me, but quite interesting, as a lot
depends on your decisions.
And you have the opportunity to deliver real-time value
to the business.
I then shifted more toward monitoring employee
performance, after which I began working full-time on
quality assurance.
It's crucial to help minimize colleagues' errors in order
to maximize conversion rates.

Skills acquired through work (
click on image to open page )
Projects

Name
Mentor | Quality Manager
Customer Support Specialist
Payment Service Provider Manager

Softs
Skills

Vladislav Cherni 8
 Skill Type
Different CRM’s For what purpose

Google Docs Systematization of data

LiveChat Customer Support

Zendesk Customer Support

Salesforce Customer Support

PowerBI Data | Metrcis

Jira Data | Metrcis

Confluence Systematization of data

Notion Systematization of data

Slack Communication

Figma Basic design

Adobe Photoshop Basic design

Remote Work Preference
I'm currently looking for remote work because it allows
me to maintain a high level of productivity and focus.
▸ I won't hide the fact that thanks to my many years of
remote work experience, I've developed strong skills in
self-organization, time management, and communication
with various teams.
▸ Remote work allows me to remain productive without
wasting time and energy commuting to the office, giving
me the opportunity to fully focus on my tasks and achieve
results.
▸ Furthermore, remote work has become a well-established
and effective standard in many companies, and I feel

Vladislav Cherni 9
 comfortable working in such an environment.

Feel free to contact! ( click ► to open )
Phone Mail LinkedIn
+380958651 vladislav.che Telegram
www.linkedi
t.me/whoiso https://www.li
n.com/in/vlad
herni-898519

Let’s build something Always open to new Usually respond
efficient and reliable opportunities within a few hours
together

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Vladislav Cherni 10