Таїсія

Taisia Kost
Lutsk, Ukraine | [open contact info](look above in the "contact info" section) (Telegram) | [open contact info](look above in the "contact info" section)
About me
I am creative person, always passionate about learning new skills and developing acquired. I like communicating, helping other people and being useful. Have experience in organising projects for youth about soft skills, project management, creativity. Feeling comfortably about content making, writing posts as was used to do it in youth organisation. Have worked as a customer support manager. That experience have improved my computer skills and ability to remain calm in challenging situations. compensated by persistence. Self-development enthusiasm, aspiration of getting new knowledge and responsibility is what I always follow in any type of activities.
Education
|2010-2021| Specialised English school № 1
|2019-2020| Youth center Volyn
• Developing leader skills training (September 2019)
• Project management training 2019 November(theory part); December 2019-October 2020 (practical part)
| 2021-2023 | Lesya Ukrainka Volyn National University |
• Faculty of philology and journalism, educational and professional programme “Language and Literature (Еnglish). Translation”
• 3 complete semesters

Skills Highlights
Hard skills:
• Competency in MS Office (Excel, Word, PowerPoint) and popular browsing systems (Chrome, Opera, Firefox)
• Advanced knowledge of English (b2+)
• Elementary level of German (a2)
• Proofreading and copywriting (ghostwriting, creative writing)
Soft skills:
• Analytical and creative thinking
• Teamwork and adaptability
• Problem-solving and perseverance
• Responsibility and attention to details
• Project management and leadership
Work Experience
• English tutor (2019-2022)
- searched suitable material for each student
- built a friendly connection with students, tried to male lessons interesting and informative for children
• Content manager for youth organisation social media (2019-2020)
- wrote posts about our events, workshops and trainings
- worked on the visual of instagram page
• Customer support manager SupportLab customer service (February 2023 – June 2023)
- chatted with customers in a real time
- provided them with relevant information and options
- got in contact with clients to understand deeply their request and have done everything as possible
(like: closing account, going through verification process, getting bonuses, changing data)
• Sales manager ARP TRADE (September 2023 – October 2023)
- called to clients in order to tell them about our product
- helped people to open up an account with our company
- solved objections and made everything clear for clients about our cooperation
• Sales manager (chargeback) (October 2023 – November 2023)
- called to clients using the hot base
- built chemistry with clients
- helped to open up an account with us(we promised to return money that clients lost because of trading)

Languages
• Native – Ukrainian
• Advanced – English
• Elementary – German