Personal information hidden

Nataliia Firuta
Tampa, FL | Email: [open contact info](look above in the "contact info" section)| Phone: 8132979967
Summary
Multilingual Logistics Coordinator with experience in domestic and international transportation. Skilled in shipment scheduling, route optimization, and customer communication. Experienced in leveraging Artificial Intelligence tools for data analysis, process optimization, and documentation management. Native in Ukrainian and Russian, professional working proficiency in English, beginner Arabic, combining logistics expertise with AI-driven insights to improve efficiency and accuracy.
Core Competencies
• Shipment Scheduling & Coordination
• Route Optimization & Freight Monitoring
• Customer & Carrier Communication
• Documentation & Compliance
• AI Tools for Data Analysis & Workflow Optimization
• Problem-Solving & Critical Thinking
• Team Collaboration & Leadership
Technical Skills
Microsoft Word, Excel, Google Sheets, Canva, Della, Lardi-trans, CargoWise, AI Tools & Platforms: Prompt Engineering, AI Quality Evaluation, Data Annotation, Model Performance Review
Languages: Ukrainian (Native), Russian (Native), proficiency English, Arabic (Beginner).
Professional Experience
AI Trainer / AI Quality Expert Outlier AI — Jan 2025 – Present
• Reviewed and evaluated AI-generated responses for accuracy and relevance
• Optimized prompts to improve model outcomes
• Assessed AI performance using scoring rubric, providing feedback to development team
• Documented issues and provided reports to refine training data
Retail Sales Associate Macy’s Retail Holdings LLC — Nov 2024 – Jan 2025
• Operated POS systems and handheld devices
• Delivered excellent customer service and created welcoming atmosphere
• Supported leadership team in driving sales initiatives
Logistics Coordinator / Logistician LLC Modern Roofing Systems — Mar 2016 – Apr 2023
• Coordinated shipments of construction materials with factories and clients
• Scheduled and monitored freight to ensure timely delivery
• Communicated with drivers and customers to provide real-time updates
• Maintained shipment records and ensured compliance with contracts
Logistics Coordinator Transport and Logistics Company (Kuziv Y.V.) — Apr 2014 – Feb 2015
• Organized cargo transportation by company road transport
• Developed transportation routes and cost estimates
• Prepared commercial offers and maintained customer database
• Ensured strict compliance with contracts and payments
• Delivered excellent customer service to carriers and clients
International Logistics Coordinator / Sugar Sales Manager LLC Buchach Agroindustrial Company — Sep 2011 – Oct 2013
• Coordinated nationwide and international sugar shipments
• Developed and maintained international customer database
• Negotiated contracts and ensured payment compliance
• Managed shipments to Germany, Czech Republic, Slovakia, Poland, Belgium, Baltic countries, Ukraine
Real Estate Agent Konsult-Invest — Sep 2007 – Feb 2010
• Coordinated appointments, showings, and open houses
• Processed real estate documents and agreements
• Created promotional materials and conducted market analysis
Education
Inter-Regional Academy of Personnel Management, Ukraine — Sep 2004 – Dec 2009
• Bachelor’s Degree, Social and Legal Work
• Specialist Degree, Sociology of Management & Public Relations
Certifications
• Crisis Counseling Assistance and Training Program (CCP), Oct 2024
• Psychological First Aid (PFA), Oct 2024
• Google AI Essentials Specialization, Jul 2025
• Foundations of Project Management, Jul 2026
• What is Compliance?/University of Pennsylvania, Jun 2026
Volunteering Social Worker Volunteer, All-Ukrainian Charity Christian Church Mission “Bethlehem” — Mar 2017 – Jun 2024