Rufai

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10581325

Work experience

Customer support representative

from 06.2019 to 05.2021 (1 year 11 months)
Ecore services, Remote (Marketing, advertising, and PR)

These includes virtual assistance and case manager , handling about 100 inbound and outbound calls daily to potential customers.

Communicated via live chat support to resolve client complaint

Knowledge and skills

Language proficiencies

English — fluent

Additional information

I made and received about 50 to 100 calls daily both inbound and outbound calls , engaging in tele consultation with potential patients wanting to visit the clinic for orthodontic procedures.

I scheduled and coordinated appointments with our top notch professional dentist/Orthodontist in the clinic.

I also resolved patient's debt account, handled billing inquiries on their financial account and gave an all round seamless experience of telehealth.