Надія

Nadiia Nazarchuk
Business/ System Analyst
Kyiv (current location – Spain)
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Skype: [open contact info](look above in the "contact info" section)

SUMMARY

A hardworking and enthusiastic person with practice in data/product analytics with high-
level problem-solving skills and 3+ years of practical experience in IT and 10+ years of experience
in banking institutions. I’m detail-oriented and highly organized person, aiming to assist
management in running an effective organization and achieving goals of the company.

SKILLS
Task and Project Management: Jira, ADO, GitLab.
Databases: MySQL, experience of API testing with Postman.
Methodologies: Scrum, Agile, Kanban.
Good Excel/Word/PowerPoint knowledge.
Practical experience: JSON/XML, HTTP/REST.
Languages: native Ukrainian, English – intermediate level, high level of speaking Italian, Spanish – beginner.
Basic knowledge of Front-End languages, BI Tools and Platforms: Tableau, Power BI, ServiceNow, CSS3,
HTML5, JavaScript, XML, React, Photoshop.

WORK EXPERIENCE
Middle Business Analyst

Infopulse

Since April 2021 …

❏ Requirements gathering from all sources (product and technical teams) into clear documentation, with

diagrams and descriptions.

❏ ServiceNow platform:

▪ Experience with the ServiceNow ITSM and ITBM Modules (Incident, Requests, Problem, etc.)
▪ Gathering of basic business requirements on Dashboards and Reporting and convert to be
ServiceNow specific.
▪ Ability to perform basic functional testing of implemented requirements.
▪ Understanding of the ServiceNow Knowledge base and features/functions.
▪ Create/modify incidents/requests, reports and dashboards in ServiceNow.

❏ Support customers with questions and functionality logic.
 ❏ Define and document product features, enhancements, and components based on customers’

requests, maintain detailed documentation of customer interactions.

❏ Work closely with internal teams to ensure alignment between customer needs and product

development efforts, participation in the Solution design process with the Development team.

Business/System Analyst

upSWOT Inc.

Dec 2018 – Mar 2021

❏ System integration processes, using SOAP/REST API and data mappings.

❏ Developing technical and user documentation and setting tasks for the development of software

products, testing of the developed product functionality.

❏ Integration model development.

❏ Developing insights and actionable recommendations for improving existing functionality.

❏ Team members training and team/cross-team work.

Deputy Head of Risk Management Reporting Team

JSC Raiffeisen Bank Aval (RBA)

Nov 2012... => Nov 2018

❏ Development, implementation, control of credit portfolio quality indexes and Division’s work results.

❏ Collection of data from branches and divisions and processing it: compiling, categorizing, calculating,

tabulating, auditing and verifying, preparing presentations and reports for the Supervisory Board.

❏ Regular reporting to HO (Vienna), generating information upon its top-priority and urgent requests.

❏ Long-term and short-term forecast of the Corporate credit portfolio quality according to IFRS

standards.

1-st category Economist Credit monitoring Team=> …=>Chief expert of Credit Portfolio Analysis Team

JSC Raiffeisen Bank Aval (RBA)

Aug 2005 => ... => Oct 2012

ADDITIONAL INFORMATION
Self-education: ServiceNow Certified System Administrator (CSA), Front-End Course ITEA (2015),

Freecodecamp, HTML academy, Scrimba, “C# Starter” degree of CyberBionic Systematics courses (2014),

Passed Front-End Course in Mate Academy (2018), Power BI Course (2018). Twice awarded diploma “For

high professional achievements and significant contribution in development of RBA” (Y2012, Y2015).

Successfully passed workshops “Time management", “Management Conflicts”.