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Yaroslav

Оператор call-центра

Considering positions:
Оператор call-центра, брокер 
Age:
20 years
City of residence:
Other countries
Ready to work:
Other countries, Remote

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YAROSLAV [open contact info](look above in the "contact info" section)

FEDCHENKO
[open contact info](look above in the "contact info" section)

Hroboňova 3484/4, Bratislava 811 04,
I am a highly motivated economics student with a strong Slovak Republic
background in sales, e-commerce, and negotiation. I
launched a successful dropshipping business and worked as
a sales consultant in the nutrition sector. With a strong
foundation in mathematics and a sharp analytical mind I
naturally break down complex problems and look for
practical, strategic solutions. I’m curious, driven, and eager to
apply what I know to real-world business challenges.

SKILLS WO R K E XP E R I E N C E
Research capabilities SALES REPRESENTATIVE
Expert LABA CZECH / PRAGUE, CZECH REPUBLIC / JULY 2025 - CURRENTLY

Public speaking Advising clients on our courses based on inquiries from contact forms and
Advanced proactively calling our database to offer new products.
Identifying and understanding client needs, and effectively communicating
Online Marketing
the value of our product in helping them achieve their goals.
Advanced
Entering and managing relevant data in the HubSpot CRM system.
E-commerce & Dropshipping Communicating with clients via email and other communication channels.
Expert Achieving and exceeding sales targets and performance plans.
Product Presentation & SALES CONSULTANT
Catalog Management LA CREA (ITALIAN NUTRITIONAL SUPPLEMENTS MANUFACTURER) /
Expert BRATISLAVA, SLOVAK REPUBLIC / APRIL 2024 - MARCH 2025
Social Media Marketing Managing customer interactions through the CRM system, answering
Advanced questions sent through the company website.
Sales & Negotiation Provided telephone consultations and presented himself as an expert to build
Advanced trust and credibility.
Assessed customers' needs and recommended tailored nutritional
Market Research & Analysis
supplements based on their health issues.
Advanced Utilized persuasive sales techniques to maximize conversions and increase
Interpersonal skills product sales.
Advanced Maintained detailed records of customer interactions and sales results to
optimize follow-up and future sales strategies.
Strategic negotiations
Expert E-COMMERCE ENTREPRENEUR (DROPSHIPPING BUSINESS)
KSEN-TAC / KIJEV, UKRAINE / APRIL 2022 - DECEMBER 2024
Analytical thinking
Expert Started and ran my own dropshipping business, taking care of all the
processes independently alongside the school.
Microsoft Excel
At the age of 17, I completed a 3-month training course in e-commerce and
Expert
put the knowledge I gained into practice.
Microsoft PowerPoint I created and developed an Instagram store (eSales), while optimizing the
Expert product catalog to increase visibility and reach a wider audience.
Microsoft Word As my client base grew, I expanded the business by purchasing an online store
on the platform where I was originally trained.
Expert
I was responsible for product selection, order processing, customer
Adobe Photoshop communication and optimizing business processes.
Expert I was constantly learning and implementing marketing strategies to increase
Content creation reach and grow sales.
Expert
Adobe Illustrator
Advanced E D U C AT I O N
Python
FACULTY OF ECONOMIC INFORMATICS
Basic
Data science in economy
University of Economics in Bratislava / Bratislava, Slovak Republic / September

LANGUAGES 2024 - Currently

English SLAVUTICH GYMNASIUM,UKRAINE
Advanced (C1) Matematika
Slavutich, Ukraine / 2019 - 2023
Slovak
Advanced (C1) I completed my studies with an average grade of 11.1/12 and Final exam
(maturita):
German
Elementary (A2)
Mathematics 194/200
Ukrainian
Proficiency (C2) English language: 175/200

Russian
Ukrainian language: 186/200
Proficiency (C2)
I was part of a mathematics group and have always had a strong interest in
education, particularly in mathematics, physics, and the English language. I
INTERESTS OR HOBBIES regularly participated in olympiads and competitions in these subjects and
actively engaged in the life of the lyceum through school projects and activities.
I enjoy exploring psychology,
geopolitics, and economics. I
am reading a lot, playing guitar
daily and have strong analytical C O U R S E O R C E R T I F I C AT E
thinking from a math
background. Curious, reflective, NEGOTIATION PROFESIONAL CERTIFICATE BY AMERICAN NEGOTIATION
and always seeking personal INSTITUTE
and intellectual growth. American Negotiation Institute / January 2025 - March 2025

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