Mykola

Mykola Skliar
Customer Success|Project Manager
Responsible. Good communication skills. Experienced with handling large amounts of
information/data. Quick learner. Can work on multiple tasks. Critical thinking skills. Strategic
mindset. Consistent in actions. Able to analyze. Experience in mentoring and team leadership.
Interested in opportunities in logistics, e-commerce, IT, Marketing.

Contact Experience
Phone From July 2019 to March 2024 (4 years 8 months)
[open contact info](look above in the "contact info" section) NDA, Cherkasy, Ukraine (Logistics US market)
Email Logistics Manager/Team Lead
[open contact info](look above in the "contact info" section) Logistics company that provides transportation services across the United States
Telegram Operations Expedite Department
DUTIES AND RESPONSIBILITIES:
https://t.me/m_skliar
Working with Rate Confirmation (RC) from the broker / adding main info about the load
Address conditions to the TMS/CRM system(all important details, other sensitive notes)
Remote, offline Cherkasy/ Checking /verifying info. Analyzing data, searching wrong conditions fixing wrong
(Kyiv) info.Сonfirming all details with dispatchers/other departments regarding wrong
conditions which are potentially can occur issues with the load. Dispatching drivers
(sending load confirmation for them)
Education phone calls to the drivers. Internal communication with colleagues /other departments
——
2008-2013
Since 03/2020
Faculty of Automotive and
Promoted to Team Lead position. Managing 20+ teammates.
Mechanical Engineering Diploma of
Team management, responsible for:
Specialist Automotive Engineering Tracking load level of team’s work. Analyzing and tracking work balance between
National Transport University (NTU) workers. Control of reaching KPI
Kyiv, Ukraine teaching new employees (mentoring, onboarding).Providing non stop support for existing
teammates, verifying info based on received requests from the team, giving exact solution
with issues/questions, other advice etc.
One on one meetings. Motivation to work. Arranging team buildings
Tools at work:
Internal TMS system (web app)
RingCentral app for calling, MS Windows, Mac, Google Workspace

From August 2014 to November 2018 (4 years 3 months)
Online store selling car accessories, Cherkasy, Ukraine (E-
commerce)
Sales Manager
Dashcams, parking systems, rear-view cameras, car lighting, OEM head units (car stereos),
outdoor and adventure gear Order processing. Customer communication,
inbound/outbound calls. Text-based communication (chat). Product selection,
consultations, assistance with choices. Order tracking. Product procurement. Payment
monitoring. Interaction with suppliers. Handling complaints. Competitor monitoring.
Adjusting relevant product prices according to market analysis. Resolving conflicts.

From September 2013 to March 2014 (6 months)
Language Online store selling car parts, Kyiv, Ukraine
English Sales Manager
(B1/B2)
Product categories: Body parts, chassis parts, engine parts, consumables (filters) Order
processing. Consultations regarding product availability. Face-to-face customer
communication. Remote communication, inbound/outbound calls. Implementing order
logistics, local city delivery, delivery via transportation companies. Inventory
management.