Rahul

RAHUL CHANDA
CUSTOMER SUPPORT ANALYST & REPRESENTATIVE
Email: [open contact info](look above in the "contact info" section)
EDUCATION SUMMARY
MA, Comparative Literature A personable Customer Support Analyst and representative responsible for
Jadavpur University Kolkata improving customer service in a company. The duties include analyzing
(07/2016) customer issues, providing solutions to serve customers better, checking
BA, Cognitive Psychology & history records, investigating complaints, training customer service staff, and
Psycholinguistics maintaining customer databases. Having an experience of over five years in
Magadh University - Bihar emails, chat and phone calls, which helps to ensure that customers are
(07/2013)
High School Diploma satisfied with products, services, and features.
Jawaharlal Nehru Hr. Sec. School - EXPERIENCE
I.C.S.E-Dhanbad (04/2009)
Secondary Examination Sales & Customer Support
Netaji Subhash Chandra Bose Inst. Kyiv, Ukraine | 2024 - 2026
- N.I.O.S Kolkata (03/2007) Worked in sales as customer support in Kyiv Ukraine
CORE SKILLS Customer Service Representative
The 7th Circle - Barcelona, Spain | 05/2022 - 10/2022
Highly competitive in B2B Works with clients who have complaints, orders, or require information
environment about products or services purchased from the organization.
Outbound calling & interaction Provide solutions that fit those individualized situations and prioritize the
Insurance sales & follow-up customers' needs.
Communication & Negotiation Sales Manager
Customer handling & Inceptial (Forex) - Kyiv, Ukraine | 05/2021 - 02/2022
relationship Working on new leads to generate trading clients, and maintaining contact
Product & Service Knowledge through phone, chat and email.
Affirmative Conflict Resolution Providing training to clients and actively following up on queries.
& Escalation Insurance Associate
Operations & Logistics (Prudential Bank) Randstad India Pvt Ltd. - Mumbai, India | 08/2020 - 04/2021
Management Modified, updated and processed existing policies and claims to reflect
Meeting periodic targets & changes in beneficiary, amount of coverage and type of insurance.
KPI's Customer Service Desk Associate
Time Management skills Wipro (Delta Airlines) - Mumbai, India | 04/2019 - 08/2020
Knowledge of financial Solve inquiries of customers via email in terms of ticket bookings, cash
markets deposits, and schedule changes as per the FAA regulations.
TECHNOLOGY SKILLS Quality Checker
Zylo Infotech LTD. - Mumbai, India | 01/2017 - 02/2019
Proficient in Microsoft Office Worked successfully with a diverse group of coworkers to accomplish goals
tools and address issues related to medical products and services.
Proficient in Microsoft English Teacher
Dynamics CRM Meta School - Kyiv | 2021
Tally Organization curriculum activities for children 5-12 years old.