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Work experience

Sales manager

from 11.2021 to 12.2024 (3 years 1 month)
Benzel Logistics, Remote (Transportation and logistics)

• Use of CRM
•I pitched my company's service to prospective clients, educate them on how my company can provide solutions to there logistic challenges. I also made sure our clients felt heard and supported, building relationships that lasted. Every day, I searched for new leads and ways to introduce our products to more people. I took the time to understand our offerings inside out, finding genuine ways to show their value to our clients. When it came to closing deals, I put my negotiation skills to work, always aiming for fair outcomes. Alongside all this, I stayed updated on market trends, eager to adapt and learn as needed. In my two years of experience as a logistician, I've had the opportunity to work on a variety of challenging projects that have helped me develop a strong foundation in logistics management. I coordinate with suppliers, manufacturers, distributors, and transportation providers to ensure seamless movement of goods from origin to destination.
• Answered the phone from clients and made appointments
• Took full information about the appliance from customers
• Entered information into the database.
• Confirmed whether the technicians are aware of the appointments.
• Checked documentation for completeness and accuracy.
• Process work flow documents, which include, income, identity and other eligibility verification documents
• Perform order entry at both sales invoicing level and request for products from supply plants
• Notify customers of potential issues, order availability and other important information
• Answered the phone from clients and made appointments
• Took full information about the appliance from customers
• Entered information into the database.
• Confirmed whether the technicians are aware of the appointments.
• Checked documentation for completeness and accuracy.

Account manager

from 04.2020 to 10.2021 (1 year 6 months)
Capital Edge, Other countries (Finance, banking, and insurance)

I ensured our clients felt supported and valued, serving as their primary contact. Each day, I understood their needs, seeking ways our services could benefit them. Negotiating contracts and agreements was also a part of my role, always striving for mutually beneficial outcomes.
I consistently met and often exceeded our account management goals, delivering on promises and building trust with our clients. Although I didn't secure monumental new business, my efforts contributed to a respectable 10% increase in revenue.

Customer support representative

from 04.2018 to 10.2019 (1 year 6 months)
Zenith Support SS, Vinnytsia (Finance, banking, and insurance)

Active involvement of retail business customers,
sale of products by telephone,
active sale of Bank products to customers of the retail segment of business and the corporate channel, sales:
loans (consumer loans, cash loans, card overdrafts),
card products ,
insurance,
opening current accounts,
providing advice,
monitoring overdue debts, taking measures for its prevention and repayment,
work in compliance with high standards of service quality

My responsibilities were also to help customers with complaints and questions , give customers informations about our products and services , take orders and process returns via phone calls , Emails , or text messages. I was Excellent at my Job.

Education

Uzhhorod National University

Computer Science, Uzhhorod
Higher, from 2017 to 2021 (4 years)

I graduated with second class upper and also took personal classes on Oracle.

Vasyl' Stus Donetsk National University

Business Management, Vinnytsia
Higher, from 2012 to 2016 (4 years)

Knowledge and skills

• Concentration
• Competent oral and written language
• Teamwork
• Creativity
• Ability to analyze
• Fast typing
• PC User
• Mac User
• Communicability
• Copywriting
• Knowledge of sales techniques
• HTML
• CSS
• Independent decision-making
• Technical support for users
• Attentiveness
• Emotional intelligence
• Team management
• Ability to work in multitasking mode
• Keeping personnel records

Language proficiencies

English — advanced

References

Yegor Sadullaev

Yegor Sadullaev

Supervisor of Sales /Dispatch Department, Benzel Logistics

Additional information

I'm known for being a dedicated team player, encouraging collaboration and supporting my colleagues to achieve shared goals. I'm a clear and empathetic communicator, skilled in problem-solving, and committed to the success of the team. My motto is to embrace challenges as opportunities for personal growth, believing that success is a journey, not a destination.
I'm eager to find dynamic environments where creativity and initiative are valued. I'm dedicated to fostering positive team culture and making a meaningful impact. Ultimately, I'm excited about the growth opportunities that lie ahead within the company. Finally, I love to learn and apply what I have learnt Efficiently into my delignated/designated tasks.