Contact information

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Work experience

Customer success manager

from 02.2024 to now (2 years)
Getwork.top, Remote (Marketing, advertising, and PR)

Handled 80+ customer inquiries/week via Slack & Skype,
maintaining 98% satisfaction
Drove $5K+/month in upsell revenue by promoting workspace rentals • Managed CRM records and
coordinated with on-site teams for seamless service
delivery
Shared promotions & discount campaigns, lifting monthly
sales.

Sales representative

from 12.2021 to 12.2024 (3 years)
cryptochoice, Kyiv (Marketing, advertising, and PR)

Conduct 200+out bound calls/day, achieving conversion on high-value deals

Created a lead-nurturing script that improved call-to-deal success

Deep knowledge of crypto market deals; boosted client acquisition by 15%.

Strong communication: achieved a 30% outbound call conversion rate.
Led a remote team of 10+ sales reps, hitting 120% of targets for 6 months straight.

Proficient with CRM tools: improved lead management efficiency by 20%.

Delivered 20+ FTDs monthly, driving consistent revenue growth. Depending on the leads

Managed operations across 4 time zones with 80% client satisfaction.

Recruited, trained, and mentored remote sales teams, increasing productivity by 25%.

Developed strategies that shortened the sales cycle by 15% and improved closing rates by 25%.

Built relationships with 67+ clients, achieving an 75% retention rate.

Collaborated with marketing/product teams to boost inbound leads by 15%.

Education

Taras Shevchenko National University of Kyiv

Office Technology Management, Київ
Higher, from 2017 to 2019 (2 years)

Knowledge and skills

• Самостійність
• Комунікабельність
• Активний продаж
• Ведення CRM
• MS Office
• Ability to work in multitasking mode
• Receiving incoming calls
• Conducting online chats
• Computer literacy
• MS Word
• Educability
• Teamwork
• Organizedness
• Work with clients
• MS Excel
• Time management
• Activity
• Accounting management
• Openess
• Self motivation
• Technical support for users
• Learner
• Sales management
• Attentiveness
• Making outgoing calls
• Conflict resolution
• Communicability

Language proficiencies

English — advanced

Additional information

whatsapp: [open contact info](look above in the "contact info" section)
Telegram: @xeeee9
Email: [open contact info](look above in the "contact info" section)