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You can get this candidate's contact information from https://www.work.ua/resumes/10721205/

Work experience

Customer support representative

from 12.2023 to 05.2024 (6 months)
Arce, Remote (Telecommunications and networking)

1. Responded to customer inquiries via phone, email, and live chat, providing prompt and accurate information.
2. Provided troubleshooting assistance, and guided customers through step by step solutions.
3. Maintained thorough knowledge of the company product and services to effectively assist customers, while participating in training sessions to stay updated on new features and support protocols.
4. Gathered and documented customer feedback to identify areas for improvement in products and services.
5. Assisted applicants with application submissions, concerns, and cancellations while monitoring their application statuses, ensuring they were informed about their applications' progress.
6. Broke down and evaluated user problems using work scripts, personal expertise, and probing questions.
7. Shared strategic insights regarding customer experience and service-related trends to improve service.

Customer Support Representative, Sales Manager

from 04.2022 to 10.2023 (1 year 7 months)
Trucking42, Remote (Auto business and auto service)

1. Researched and acquired extensive knowledge of the trucking industry to address customer's questions and concerns effectively.
2. Prepared sales presentations for clients, demonstrating the success and credibility of products and services.
3. Established and maintained strong relationships with clients to foster loyalty and repeat business.
4. Resolved customer issues promptly to close deals and enhance client satisfaction.
5. Collaborated with sales team members to stay on current inventory levels, complete accurate orders, and resolve item issues.
6. Helped customers with complaints and questions, while also giving customers efficient information about products and services.

Customer Support Representative

from 03.2020 to 01.2022 (1 year 11 months)
1840 an company, Kyiv (Consulting, accounting and auditing)

As a customer support agent at 1840 and Company, my primary responsibilities were to engage with the company's established customer base, leveraging strong communication skills and a persuasive approach, I frequently resolved issues, thereby enhancing our customers' loyalty and trust in our services.

My additional roles included:
1. Providing customer support to both internal and external customers
2. Delivered exceptional customer service by prioritizing emergency issues and developing effective workarounds to resolve problems promptly.
3. Recommending solutions to complex situations through research and critical thinking, escalating cases to supervisors for enhanced support when necessary.
4. Reducing process inconsistencies and effectively training team members on best practices and protocols.
5. Handling customer inquiries and suggestions courteously and professionally, while also following company policies and procedures.
6. Delivering exceptional customer service by leveraging extensive knowledge of products and services to create welcoming, positive experiences for every customer.
7. Actively engaged in personal training and development to enhance my skills, which helped me to better serve both the company and our clients.

Education

University Of Ilorin

Arts, All Ukraine
Higher, from 2017 to 2022 (5 years)

I am a graduate with a degree in English language. My English degree has equipped me with exceptional communication skills, critical thinking abilities, and a keen attention to detail. This academic background has helped my proficiency in both written and verbal communication. Additionally, I recently completed an online Customer support training course, so I have extra knowledge that will help me excel in my position.

Knowledge and skills

• MS Office
• Effective written & verbal communication.
• Linkedin Savy, Excellent Communication skills,
• Perfect attention to details, and Strong problem solving skill.
• Knowledge of Logistics, Multi Tasking
• Conducting online chats
• Ability to work in multitasking mode
• Fast typing
• Receiving incoming calls
• Management of CRM
• Slack
• The first line of support

Language proficiencies

English — fluent