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Work experience

Customer support representative

from 04.2025 to 06.2026 (1 year 3 months)
Raise.band, Дистанційно (IT)

Worked as a Middle Support Agent, providing customer support via phone calls, live chat, email, and ticketing systems.
-Assisted customers and writers by resolving inquiries and ensuring a high level of customer satisfaction.
-Verified new customer accounts and handled account-related issues.
-Managed a high volume of requests during peak seasons while maintaining accuracy and efficiency.
-Guided customers through unpaid orders, helping them complete purchases and contributing to sales performance.
-Collaborated with team members to resolve complex cases and deliver timely solutions.

Education

Львівський національний універститет імені Івана Франка

Міжнародні відносини, 293 Міжнародне право, Львів
Unfinished higher, from 2024 to 2028 (4 years)

Secondary

Knowledge and skills

• Здатність до навчання
• Впевненість
• Комунікабельність
• Грамотна усна та письмова мова
• Сертифікат B2+
• Працьовитість

Language proficiencies

• English — advanced
• Ukrainian — fluent
• German — beginner