Ihebighi

PERSONAL DATA.

FULL NAME: IHEBIGHI CYNTHIA AMARACHUKWU.
RESIDENCE: Warsaw
EMAIL: [open contact info](look above in the "contact info" section)
PHONE: [open contact info](look above in the "contact info" section) / [open contact info](look above in the "contact info" section).
SKYPE: IHEBIGHI CYNTHIA

WORK EXPERIENCES.

VOLVO GROUP
BUSINESS DEVELOPMENT MANAGER (REMOTE)
• Working closely with the CEO, and management team to identify and pursue Strategic partnerships and alliances.
• Conducted market research to gather data on trends, opportunities and Competitors.
• Leading and managing business development projects from inception to completion.
• Preparing budgets and forecasts for business development activities.

WIX COMPANY
TECHNICAL SUPPORT SPECIALIST (REMOTE)
• Provided first line support to wix users via various channels like Chats, Emails, and Calls.
• Diagnosed and resolved technical issues related to website performance, design, and functionality.
• Assisted Customers with website setup, customization and troubleshooting issues.
• Educating Customers on how to effectively use Wix tools and features to achieve their goals.
• Provided insights and feedback to help improve the overall user experience.

CONCENTRIX
English speaking Ryanair Customer Support advisor
• Assisted passengers by Providing information via incoming calls, chats, and emails in regards to their booking tickets, baggage, rescheduling flights, and refund complaints.

BMW EUROPE
English Speaking New Car Client Advisor
• Guided our English speaking clients through the process of purchasing a new car.
• Conducting a needs assessment to recommend appropriate vehicles
• Guided the English speaking Customers through the entire sales process from initial inquiry to final purchase.
• Presenting financing and leasing options to customers.
• Providing excellent Customer service before, during and after the sale to ensure customer Satisfaction and Loyalty.

PAYPAL
CLIENT SUPPORT SPECIALIST ( REMOTE)
• Providing timely and accurate support to PayPal Users via channels such as phone, email, and Chats
• Addressing customer Inquiries, issues, and complaints related to account access, transactions, payments and other PayPal services.
• Diagnosed and Resolved technical issues with PayPal accounts, including troubleshooting login problems, transaction errors, and integration issues with other services

ACHIEVEMENTS

I got to meet new friends, I was awarded the best employee,I got promotions, benefits and allowances, I really took each of the companies to a greater height by putting in my utmost best. Each of my job offered an opportunity to renew my work Contract with them due to my strong performance and contributions, however I chose to pursue new challenges and opportunities for professional growth

LANGUAGE
I SPEAK 5 LANGUAGES WHICH INCLUDES; ENGLISH(MY NATIVE LANGUAGE),FRENCH, GERMAN AND UKRAINIAN. THIS LANGUAGES HELPS ME TO EXPRESS MYSELF FLUENTLY AT ANY ENVIRONMENT I FOUND MYSELF.

EDUCATION

London School of business
Masters of business management

SKILLS.

TECHNICAL: project management, marketing, accounting, business analysis, management, web developer.

PERSONAL: problem solving, critical thinking, public speaking (with advanced English), creativity, teamwork skills, customer service skills, communication.

HOBBIES: writing, designing, exploring ideas, traveling, marketing, learning other languages.