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Veronika Novitskaya
Logistics Manager / Truck Dispatcher
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Truck Dispatcher with experience in Customer Service. Looking for work in Logistic environment. Capable of building rapport with internal and external parties in order to accurately represent the company.
KEY SKILLS
Microsoft Excel, Time-management, Loadboard, Waybills, Invoicing, Market Analysis, Customer Service
EXPERIENCE
Company Name, Location –DHL Express Ukraine,Kiev, Customer Service
01.09.2010 -14.03.2022
Communication with clients, brokers, customs;
Solving problems with shipments;
Filling in the documents(airwaibills, invoices, etc);
Learning Logistics terminology;
Good results in sales (1 place in sales leads competitions);
Learnd how dissatisfied client make loyal customer.
EDUCATION
Pro Dispatch School, Online - Certification
14.08.2023-present
Comprehensive ten module course about the logistics industry and truck dispatching. Modules included information on route planning, invoicing, market analysis, problem solving, conflict resolution, etc.
Kiev International University
2003-2009
Learned English and German;
Speaking clubs and courses;
Improved speaking and vocabulary skills.
Why me?
1. Understanding of what logistics is - I worked for 6 years in the logistics company DHL Express. I learned to pay attention to details while filling out waybills, invoices and other documents, I can listen and hear the client, find a way out of difficult situations related to shipments. And my favorite thing is that I enjoy when an initially dissatisfied client later becomes a regular sender and a good friend. Maybe its a 2nd Skill)))
And now, I'm learning the main skill - Understanding What is Dispatchering, Tracks and American Logistics - The courses in dispatchering helps me. I really become to see what is it made of)))How to deal with it, What to do and what not...I understand that its not easy job, but i see the solutions and how to solve the problems. And of course I Know That I need to work hard, because of my experience in this field, But I'm ready. Everything will be great )