Contact information

The job seeker has entered a email.

You can get this candidate's contact information from https://www.work.ua/resumes/10779565/

Work experience

Customer support representative

from 02.2022 to 06.2023 (1 year 4 months)
NY MEDICAL, Remote (Medicine, pharmacy)

Selecting and recommending suitable clinics based on patient medical conditionCoordinating and facilitating the entire treatment processesLiaising with clients to understand their medical needs, preferences, and budgetResearching various clinics and their specialties to provide accurate recommendations.Ensuring the highest quality of care for clients

Medical representative

from 08.2021 to 06.2022 (10 months)
NY Medical Company, Дистанційно (Медицина, охорона здоров'я, аптеки)

Receiving incoming calls from patients
Checking patient investigation results

Education

Taras Shevchenko National Univesity of Kyiv

Literature, Kyiv
Higher, from 2019 to 2022 (3 years)

Additional education and certificates

Basics of Customer Relationship

3 months

Knowledge and skills

• Пунктуальність
• MS Word
• Швидкий набір тексту
• Ведення CRM
• Уміння працювати в режимі багатозадачності
• Перша лінія підтримки
• Прийом вхідних дзвінків
• Script writing
• Copywriting
• Zendesk
• Trello

Language proficiencies

• English — fluent
• Ukrainian — beginner

Additional information

I am a customer service specialist with communication, teamwork, and leadership skills. I am highly organized, detail-oriented, and I am comfortable working independently or as part of a team.

I am excited to contribute my skills and knowledge to a dynamic and forward-thinking company. With a passion for problem-solving and collaboration, I believe that I am well-suited to your company.

I look forward to the opportunity to discuss how I can contribute to the success of your company.