Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/10783819/

Work experience

Support agent

from 04.2026 to now (7 months)
Reply.io (Jason AI), Дистанційно (IT)

Solving complex issues, troubleshooting technical challenges, and turning user frustrations into smooth experiences. Bridging the gap between user and technical teams to make things work better.
Tools: Intercom, Notion, Chargebee.

Reputation manager

from 09.2025 to 03.2026 (7 months)
Skelar (Liven), Дистанційно (IT)

Reputational manager / Social media moderator

2+ years in customer-supporting roles.
Moderated comments and DMs on Instagram, Facebook, Threads, and YouTube using Sprout Social and NapoleonCat. Supported users with technical issues, subscriptions, refunds, and plan changes. Handled reputation-sensitive cases, preventing potential negative impact on brand perception. Collected user feedback to support continuous product improvement. Escalated cases and communicated with other teams to ensure effective case resolution.

Moderator

from 12.2024 to 09.2025 (10 months)
Skelar (Liven), Дистанційно (IT)

2+ years in customer-supporting roles.
Moderated comments and DMs on Instagram, Facebook, Threads, and YouTube using Sprout Social and NapoleonCat. Supported users with technical issues, subscriptions, refunds, and plan changes. Handled reputation-sensitive cases, preventing potential negative impact on brand perception. Collected user feedback to support continuous product improvement. Escalated cases and communicated with other teams to ensure effective case resolution.

Customer support agent

from 10.2024 to 12.2024 (3 months)
Uniwell, Дистанційно (IT)

Processing, responding to and assisting application users through written communications via email. Providing also technical / billing assistance.

Support quality control specialist

from 09.2020 to 03.2021 (7 months)
Еколл, Київ (Телекомунікації, зв'язок)

Monitoring and enhancing the quality of customer interactions, conflict
situations resolution,
collection of customer feedback on the product/service.

Customer support specialist

from 11.2019 to 09.2020 (11 months)
Київстар, Київ (Телекомунікації, зв'язок)

Сommunication with clients, consulting, assistance, technical support,
services sale.

Education

ЛНУ ім. Івана Франка

English Philology, English and German languages, Львів
Higher, from 2015 to 2019 (4 years)

Additional education and certificates

Web Design Basic, Hillel IT School

2023, 4 months
Certificate

UI/UX Design Pro, Hillel IT School

2023, 4 months
Certificate

Knowledge and skills

• Technical support for users
• Zendesk
• Stress resistance
• Notion
• Moderation tools
• Communication skills
• Solidgate
• Goodle Docs
• Customer Support
• Escalation and Cooperation
• Moderation
• Analysis
• SERM
• SMM
• Empathic

Language proficiencies

• English — average
• Ukrainian — fluent
• German — beginner

Additional information

Переконливе прохання - зв'язуватись в Телеграм: @vlbulenok