Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10794096/

Work experience

Virtual assistant

from 07.2024 to 11.2025 (1 year 5 months)
Quarzy, Remote (Transportation and logistics)

Data entry in Google Sheets.
Managing schedules.
Handling customer inquiries.
Managing bookings.
Answering clients' inquiries in the chat.
Managing Turo chat.

Dispatcher

from 10.2022 to 04.2024 (1 year 7 months)
Adoris International Logistics Inc, Remote (Transportation and logistics)

1.Making calls to drivers to find out their preferred destinations.
2.Managing carriers by making sure a customer's car is picked up on time and delivered safely to their doorstep.
3.Processing customers payments
4.Converting of leads into new customers
5.Tracking of Cars from pick-up location to Delivery point.
6.Providing quotes to customers through phone calls.

Customer Support Representative (Remote)

from 09.2020 to 12.2021 (1 year 4 months)
Orthodontics experts, USA, Remote (Medicine, pharmacy)

• Taking incoming calls and booking appointment for braces.
• Solving all customers related problems.
• Providing information about medication pricing.
• Gathering and verifying patient information, contact information or medical history
• Providing information about medical procedures before and after appointments.

Sales Development Representative

from 05.2019 to 10.2020 (1 year 6 months)
Smith & Associates, Shenyang, China., Remote (Wholesale, distribution, imports, and exports)

I proactively managed communications through our chat system and transitioned it seamlessly to voice calls to optimize lead conversions.

I Identied potential customers and generated new business opportunities for the company.

I set appointments and follow ups with potential customers.

I provided regular reports on sales activities and results to management on a weekly sometimes daily basis.

Customer Support representative(Remote)

from 01.2018 to 06.2019 (1 year 6 months)
Cella Industries, Maryland, US., Remote (Construction, architecture, interior design)

• Managing emails and Calendars
• Scheduling appointments and meetings
• Handling customer inquires and support
• Gathering information for reports and presentations (Research)
• Updating and managing customer databases.

Education

Shenyang Institute of Engineering, China

Software Engineering, Shenyang, China
Higher, from 2018 to 2020 (2 years)

Treasure International School

Eket
Secondary, from 2015 to 2018 (3 years)

Additional education and certificates

Crash Course on Python

2023, 6 months

Knowledge and skills

• Attentiveness
• Customer Relations
• Information Management System
• MS Office
• Microsoft skill
• Research
• Shopify
• Organizedness
• Conducting online chats
• Ability to work in multitasking mode
• Fast typing
• Receiving incoming calls
• Management of CRM

Language proficiencies

English — fluent

References

Major Akwaowo

Major Akwaowo

Business Development Consultant, Enterprise Development Centre-Pan Atlantic University