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Operations manager
- Considering positions:
- Operations manager, івент-менеджер, менеджер з продажу, SMM-спеціаліст, акаунт-менеджер, продукт-менеджер, спеціаліст техпідтримки, аналітик, менеджер проєктів, фахівець з документообігу
- City of residence:
- Kyiv
- Ready to work:
- Remote
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Valentyna Pikover
London, UK | [open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
Open to relocation or remote jobs
PROFILE
Operations and Business Development professional with over 6 years of experience managing property operations, customer
relationships, supplier coordination, and online business activities. Skilled in remote operations, platform management, B2B/B2C
sales, process improvement, and commercial research.
Experienced in managing Airbnb and Booking.com operations, coordinating suppliers, resolving customer issues, tracking revenue,
and improving service delivery. Strong background in international trade, digital marketing, and building relationships with clients
and partners across different markets.
Confident working independently in remote and hybrid environments, with strong communication, organisation, and
problem-solving skills.
Education:
● Master of Business Administration (MBA) – Glasgow Caledonian University, London
● BA (Hons) International Hospitality Management – University of Brighton
CORE SKILLS
● Remote Operations Management
● Customer Success & Client Relations
● Property & Platform Management
● Airbnb & Booking.com Administration
● B2B & B2C Sales
● Supplier Negotiation & Vendor Management
● Business Development
● Revenue Tracking & Reporting
● Digital Marketing & Content Creation
● Market Research
● Process Improvement
● Administrative Support
● Problem Solving & Conflict Resolution
PROFESSIONAL EXPERIENCE
White Megalith LTD — Property Manager
March 2024 – September 2025
● Managed short-term rental operations, including guest communication, property performance, maintenance coordination,
and platform management.
● Handled customer enquiries, complaints, and issue resolution while maintaining high service standards.
● Coordinated suppliers, contractors, and operational tasks remotely.
● Monitored bookings, availability, and revenue performance through online platforms.
Fortuna-XXI LTD — Company Director
October 2022 – Present
● Manage an online trading business specialising in premium food products including dried fruits, caviar, and truffles.
● Source and negotiate with international suppliers, managing purchasing, logistics, imports, and commercial relationships.
● Develop B2B and B2C sales channels and manage customer relationships.
● Conduct market research, competitor analysis, and product development activities.
● Create promotional materials using Canva and AI-powered tools to support marketing activities.
Coople LTD — Hospitality Freelancer
October 2020 – Present
● Delivered professional customer service across 60+ hospitality venues, adapting quickly to different teams and operational
environments.
● Managed customer interactions while maintaining high service standards.
● Demonstrated flexibility, reliability, and strong communication skills.
The Real Property Experts, London — Real Estate Agent
January 2022 – May 2022
● Supported clients with property sales, rentals, and enquiries.
● Managed client communication and assisted with property negotiations.
● Conducted market research and maintained customer relationships.
Smartstayhomes — Property Management Assistant
January 2019 – January 2022
● Supported daily operations of short-term rental properties.
● Managed Airbnb, Booking.com, and SpareRoom platforms.
● Communicated with guests, handled check-ins, and resolved customer issues.
● Conducted property inspections and coordinated maintenance suppliers.
● Assisted with revenue tracking, staff schedules, and administration.
Riviera Hotel, Eastbourne — Receptionist / Bar Manager / Assistant Manager
April 2017 – October 2017
● Managed reception, reservations, customer enquiries, and daily operations.
● Coordinated suppliers, inventory control, and invoice processing.
● Supported restaurant and bar management.
Embassy Summer — Activity Leader / Supervisor / Welfare Officer
June 2015 – July 2015
● Supported international students aged 12–17 and managed daily activities.
● Coordinated groups, transport arrangements, and welfare support.
Hyatt Regency Kyiv — Intern (F&B, Sales, Marketing, Front Desk) June 2014 – August 2014
EDUCATION
Glasgow Caledonian University, London
Master of Business Administration (MBA)
January 2018 – June 2020
University of Brighton, Eastbourne
BA (Hons) International Hospitality Management
September 2014 – June 2017
Bellerbys College, Brighton
Business Foundation Programme
2013 – 2014
DIGITAL SKILLS
● Airbnb & Booking.com platforms
● Canva / ChatGPT
● AI tools for marketing and content creation
● Microsoft Office Suite
● Google Workspace
● Online communication tools
● Data tracking and reporting
● Content Creation
ADDITIONAL EXPERIENCE & CERTIFICATIONS
● Police Officer Volunteer (Investigations, statements, searches) — 2022–2024
● First Aid Certificate — 2022
● Food Safety & Hygiene Certificate Level 3
LANGUAGES
● English — Fluent
● Russian — Fluent
● Ukrainian — Fluent
● Spanish — Beginner
London, UK | [
Open to relocation or remote jobs
PROFILE
Operations and Business Development professional with over 6 years of experience managing property operations, customer
relationships, supplier coordination, and online business activities. Skilled in remote operations, platform management, B2B/B2C
sales, process improvement, and commercial research.
Experienced in managing Airbnb and Booking.com operations, coordinating suppliers, resolving customer issues, tracking revenue,
and improving service delivery. Strong background in international trade, digital marketing, and building relationships with clients
and partners across different markets.
Confident working independently in remote and hybrid environments, with strong communication, organisation, and
problem-solving skills.
Education:
● Master of Business Administration (MBA) – Glasgow Caledonian University, London
● BA (Hons) International Hospitality Management – University of Brighton
CORE SKILLS
● Remote Operations Management
● Customer Success & Client Relations
● Property & Platform Management
● Airbnb & Booking.com Administration
● B2B & B2C Sales
● Supplier Negotiation & Vendor Management
● Business Development
● Revenue Tracking & Reporting
● Digital Marketing & Content Creation
● Market Research
● Process Improvement
● Administrative Support
● Problem Solving & Conflict Resolution
PROFESSIONAL EXPERIENCE
White Megalith LTD — Property Manager
March 2024 – September 2025
● Managed short-term rental operations, including guest communication, property performance, maintenance coordination,
and platform management.
● Handled customer enquiries, complaints, and issue resolution while maintaining high service standards.
● Coordinated suppliers, contractors, and operational tasks remotely.
● Monitored bookings, availability, and revenue performance through online platforms.
Fortuna-XXI LTD — Company Director
October 2022 – Present
● Manage an online trading business specialising in premium food products including dried fruits, caviar, and truffles.
● Source and negotiate with international suppliers, managing purchasing, logistics, imports, and commercial relationships.
● Develop B2B and B2C sales channels and manage customer relationships.
● Conduct market research, competitor analysis, and product development activities.
● Create promotional materials using Canva and AI-powered tools to support marketing activities.
Coople LTD — Hospitality Freelancer
October 2020 – Present
● Delivered professional customer service across 60+ hospitality venues, adapting quickly to different teams and operational
environments.
● Managed customer interactions while maintaining high service standards.
● Demonstrated flexibility, reliability, and strong communication skills.
The Real Property Experts, London — Real Estate Agent
January 2022 – May 2022
● Supported clients with property sales, rentals, and enquiries.
● Managed client communication and assisted with property negotiations.
● Conducted market research and maintained customer relationships.
Smartstayhomes — Property Management Assistant
January 2019 – January 2022
● Supported daily operations of short-term rental properties.
● Managed Airbnb, Booking.com, and SpareRoom platforms.
● Communicated with guests, handled check-ins, and resolved customer issues.
● Conducted property inspections and coordinated maintenance suppliers.
● Assisted with revenue tracking, staff schedules, and administration.
Riviera Hotel, Eastbourne — Receptionist / Bar Manager / Assistant Manager
April 2017 – October 2017
● Managed reception, reservations, customer enquiries, and daily operations.
● Coordinated suppliers, inventory control, and invoice processing.
● Supported restaurant and bar management.
Embassy Summer — Activity Leader / Supervisor / Welfare Officer
June 2015 – July 2015
● Supported international students aged 12–17 and managed daily activities.
● Coordinated groups, transport arrangements, and welfare support.
Hyatt Regency Kyiv — Intern (F&B, Sales, Marketing, Front Desk) June 2014 – August 2014
EDUCATION
Glasgow Caledonian University, London
Master of Business Administration (MBA)
January 2018 – June 2020
University of Brighton, Eastbourne
BA (Hons) International Hospitality Management
September 2014 – June 2017
Bellerbys College, Brighton
Business Foundation Programme
2013 – 2014
DIGITAL SKILLS
● Airbnb & Booking.com platforms
● Canva / ChatGPT
● AI tools for marketing and content creation
● Microsoft Office Suite
● Google Workspace
● Online communication tools
● Data tracking and reporting
● Content Creation
ADDITIONAL EXPERIENCE & CERTIFICATIONS
● Police Officer Volunteer (Investigations, statements, searches) — 2022–2024
● First Aid Certificate — 2022
● Food Safety & Hygiene Certificate Level 3
LANGUAGES
● English — Fluent
● Russian — Fluent
● Ukrainian — Fluent
● Spanish — Beginner
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The candidate's resume is posted at https://www.work.ua/resumes/10799963/