Маргарита

CV

Personal Information
Full Name: Marharyta Serheieva
Age: 18.05.1999 (27)
Location: Kyiv, Ukraine
Phone number: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)

PROFILE / CAREER OBJECTIVE

Experienced healthcare administrative professional with strong background in
clinic operations, billing, and patient coordination. Seeking part-time, remote
opportunities to combine with current employment. Open to roles across different
industries, not limited to the medical field.

WORK EXPERIENCE

1. Clinic Administrator
Neurodiagnostics Center | September 2021 – April 2024

• Welcomed, registered, and coordinated patient visits, ensuring a smooth
and efficient check-in process.
• Provided high-quality customer service by assisting patients and
responding to inquiries in person, by phone, email, and messaging
platforms.
• Scheduled appointments and managed physicians’ calendars to optimize
daily operations and workflow efficiency.
• Maintained patient records and processed medical documents while
handling confidential information appropriately.
• Prepared and processed documentation for insurance reimbursement
claims.
• Handled payment processing, operated the cash register, and maintained
accurate financial records.
• Coordinated procurement of medical and office supplies.
• Trained and supported new administrative staff on internal procedures and
daily operations.

2. Dental Clinic Administrator
Melius Ortho | April 22, 2024 – May 26, 2024

• Welcomed patients and created a positive and professional atmosphere
at the reception area.
• Provided high-quality customer service by responding to patient inquiries in
person, by phone, email, and messaging platforms.
• Scheduled and managed appointments using the iClinic system to ensure
efficient daily operations.
• Maintained accurate patient records and updated insurance details and
medical history.
• Coordinated with dental staff to ensure smooth patient flow and assist with
patient-related needs.
• Processed payment transactions and verified patient insurance coverage.
• Prepared and processed clinic documentation and administrative records.
• Supported general administrative operations within the clinic.

3. Receptionist
American Medical Centers Kyiv | September 1, 2024 – June 1, 2026

• Welcomed, registered, and coordinated patient visits to ensure smooth
clinic operations.
• Assisted patients with completing registration and consent forms.
• Provided high-quality customer service by answering questions and
resolving patient issues in person, by phone, email, and messaging
platforms.
• Responded to patient inquiries and provided information about services,
appointments, and preparation for procedures.
• Managed patient and staff schedules, including appointment booking and
daily coordination.
• Maintained patient records and databases using the Doctor Eleks system
and updated medical documentation in electronic and paper formats.
• Ensured accurate and confidential handling of patient, medical, and
financial information.
• Acted as a liaison between medical staff, billing, insurance, and
administrative teams.
• Collected patient feedback and communicated concerns to appropriate
departments.
• Provided general administrative support and handled a variety of
administrative tasks.
• Supported additional duties as assigned to ensure efficient clinic
operations.

4. Billing Manager
American Medical Centers Kyiv | June 2026 – Present

• Prepare, review, and issue invoices in accordance with company policies
and contractual agreements.
• Monitor outstanding payments and follow up as needed.

• Receive and process payments accurately and ensure proper recording.
• Communicate with clients to resolve billing inquiries and payment issues.
• Collaborate with internal insurance and accounting departments to
optimize billing workflows.
• Maintain accurate billing records and databases using the 1C accounting
system.

EDUCATION

Kyiv National Economic University named after Vadym Hetman
Bachelor’s Degree in Psychology | 2017 – 2021

SKILLS

Stress resistance, adaptability, and strong ability to work both in a team and
independently. Able to handle routine and repetitive tasks with accuracy and
focus. Strong customer service skills with the ability to respond quickly to inquiries
via phone and email. Customer-oriented with good communication and
problem-solving skills.

LANGUAGES

Ukrainian – Native
Russian – Fluent
English – Upper-Intermediate