Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10812062/

Work experience

Sales coordinator

from 06.2025 to 04.2026 (11 months)
Vladislav Consulting, Remote (Consulting, accounting and auditing)

•Built and optimized lead generation systems for multiple digital agencies (UI/UX, development, motion design)
•Set up and trained lead gen teams, SDRs, and sales managers, including onboarding frameworks and workflows
•Managed multi-platform lead generation (Upwork, Behance, Dribbble), improving visibility and conversions
•Developed and tested high-converting cover letter strategies (A/B testing hooks, CTAs, personalization)
•Implemented CRM tracking systems (Notion) to monitor proposals, view rates, and reply rates
•Led performance reviews and optimization, identifying bottlenecks and improving team results
•Advised agency owners on team structure, hiring decisions, and scaling strategies
•Supported Upwork profile optimization to improve positioning and conversion rates

Sales manager

from 06.2024 to 06.2025 (1 year)
ImpactFrames, Remote (Design)

Led sales strategy for a motion design agency, driving a 100%–137.5% revenue increase (from ~$8,000 to $16,000–$19,000) and consistently surpassing Upwork sales targets.

– Optimized Upwork proposals, LinkedIn outreach, and cold lead conversion, securing high-value contracts.
– Managed LinkedIn outreach campaigns and handled cold sales, expanding client acquisition channels.
– Conducted discovery calls, structured pricing deals, and streamlined contract closure, ensuring positive client feedback.
– Managed lead generation team, implemented CRM tracking (Notion), and created onboarding materials for future sales managers.
– Improved proposal strategies, contract closure efficiency, and KPI tracking, enhancing overall sales performance.

Customer Support and CRM Operator (Contract)

from 04.2024 to 06.2024 (3 months)
Windows & Doors Service Company, Remote (Construction, architecture, interior design)

•Managed inbound and outbound calls, assisting customers with service inquiries and requests
•Used Zoho CRM to track and move clients through different service stages
•Handled lead qualification and routing based on scope of work:
•Directed small jobs for photo-based estimates
•Assigned medium jobs to technicians for inspection
•Scheduled in-home sales appointments for larger or upsold services
•Coordinated with sales representatives and technicians, ensuring smooth workflow and timely follow-ups
•Collected and verified client details (address, availability) and scheduled appointments accordingly
•Sent follow-up emails and maintained accurate records in CRM
•Supported upselling opportunities by identifying additional service needs during client interactions

Customer support and Cold Call Specialist (Part-Time)

from 03.2024 to 07.2024 (5 months)
Home Starter Solutions, Remote (Telecommunications and networking)

- Handled outgoing and incoming calls via CRM systems (Convoso).
- Assisted customers with the sign-up process, pitching company services, and resolving complaints.
- Entered customer data into CRM, maintained accurate records, and followed up to ensure satisfaction.
- Achieved sales targets and provided product recommendations to customers.
- Regularly recognized for high performance.

Operations Manager and Social Media Manager (Part-Time)

from 09.2023 to 03.2024 (7 months)
De Tech Shrine, Remote (IT)

- Provided insights for organizational strategy and policy planning.
- Managed Facebook and Instagram ads, growing the business’s online presence.
- Created educational and entertaining reels.
- Set up Google My Business, successfully putting the company on the map.

Sales manager

from 02.2023 to 12.2023 (11 months)
About the Tech Limited, Remote (Retail)

- Handled quoting leads, calling, texting, and emailing quotes to customers.
- Followed up with customers on reservations, orders, and payments, ensuring a smooth transaction process.
- Negotiated with customers to secure the best deposits for the company.
- Managed customer information in CRM systems and tracked gadget shipments.

Chat manager and Social Media Moderator

from 03.2022 to 12.2022 (10 months)
LootWorld (Web3), Remote (Individuals)

- Managed the launch of the Lootworld game metaverse across Discord, Twitter, Facebook, and Telegram.
- Created hashtags to boost post visibility and engagement.
- Engaged participants through daily posts and communication on Discord.
- Hosted live AMAs on Discord and Twitter, collaborating with Web3 projects.

Intern Researcher

from 03.2022 to 06.2022 (4 months)
Agricultural Research Council of Nigeria, Abuja, Nigeria (Agriculture, agribusiness)

Assisted in data collection and deep agricultural research.
Performed administrative duties, record-keeping, and data entry.
Attended and supported research seminars.

Customer Support Representative

from 01.2021 to 02.2022 (1 year 2 months)
Bemudo Automative, Louisville, KY, USA (Auto business and auto service)

- Served as the first line of support for customers via text, phone, and live chat.
- Assisted customers with repair journey updates, pricing information, and scheduling.
- Managed clients using a CRM system, generating predefined reports for customers.

Education

university of Ilorin

Agricultural and Bio systems Engineering, Ilorin
Higher, from 2019 to 2024 (5 years)

Community secondary school

Abuja
Secondary, from 2012 to 2018 (6 years)

West African School Certificate was achieved.

Additional education and certificates

Introduction to Python for Machine Learning

2024, 2 weeks
Certificate

Machine Learning: Regression - Predicting Energy Efficiency of Buildings

2024, 2 weeks
Certificate

Machine Learning: Classification - Managing the Quality Metric of Global Ecological Footprint

2024, 2 weeks
Certificate

Knowledge and skills

• Fast typing
• Punctuality
• Receiving incoming calls
• Conducting online chats
• Management of CRM
• Ability to work in multitasking mode
• The first line of support
• Communicability
• Patience
• Effective communication
• Conflict settlement
• Teamwork
• Adaptability
• Educability
• Empathic
• Collaborator
• Attentiveness
• Technical literacy
• Data analysis
• Work with the database
• Financial analysis
• MS Excel
• MS Power BI
• MS PowerPoint
• Python
• SQL
• MySQL
• Kwiga

Language proficiencies

• English — fluent
• German — beginner

Additional information

Soft Skills
- Problem-solving
- Effective communication
- Attention to detail
- Time management
- Teamwork and collaboration
- Customer relationship management
- Adaptability
- Multitasking

Technical Skills
- Data entry
- Proficiency in Microsoft Excel
- Social media management (Facebook, Instagram, Twitter, Discord)
- CRM tools (Convoso, Zoho)
- Social media ads (Meta Ads)
- Content creation (Reels, Posts, Stories)
- Community management
- Google My Business
- Livestream hosting (Discord, Twitter Spaces)

Hobbies and Interests:
- Exercising and keeping fit
- Reading books
- Learning new things
- Playing the guitar
- Gaming
- Learning Data Analytics

Personal Motto: Whatever worth doing is worth doing well.