Contact information

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Work experience

Safety assistant

from 06.2024 to 04.2025 (10 months)
Tempus ELD, Дистанційно (Транспорт, логістика)

Team leader

from 05.2021 to 02.2024 (2 years 9 months)
TrackEnsure Inc., Дистанційно (Транспорт, логістика)

- Directing and managing a team of 7 support agents, organizing work process.
- Teaching, guiding team members.
- Providing excellent customer and technical support. Working with over 1000 clients, еnsuring individual approach to each customer.
- Interacting with clients and solving their issues in a friendly manner.
- Recording and reporting technical bugs to other departments.

Technical support specialist

from 06.2020 to 05.2021 (11 months)
TrackEnsure Inc., Дистанційно (Транспорт, логістика)

- Providing support to customers via mail, phone and live chat, ensuring timely resolution of technical issues related to ELD systems. Providing data validation.
- Consulting customers of using ELD, providing with information of HOS and FMCSA rules.
- Troubleshooting and solving hardware and software issues, guiding customers through problem-solving processes to restore functionality.
- Working with internal CRM systems.

Education

Південноукраїнський національний педагогічний університет імені К.Д. Ушинського

Факультет іноземних мов, Одеса
Higher, from 2011 to 2015 (4 years)

Knowledge and skills

• Урегулювання конфліктів
• Робота з клієнтами
• Робота в команді
• Комунікабельність
• Здатність до навчання
• Уважність
• Пунктуальність
• Відповідальність
• MS Office
• Користувач ПК

Language proficiencies

• English — above average
• Ukrainian — advanced
• Russian — fluent