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Natalie
ESL teacher, customer support specialist
- Considering positions:
- ESL teacher, customer support specialist, перекладач англійської, менеджер підтримки користувачів, менеджер з продажу, менеджер роботи з клієнтами, вчитель англійської, оператор кол-центру, викладач англійської, пакувальник, диспетчер
- Age:
- 39 years
- City of residence:
- Zhytomyr
- Ready to work:
- Remote
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/10832328/
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Nataliia Hladkova
EFL teacher, tutor
Customer Support
Zhytomyr, Ukraine
Currently in Łódż, Poland
[open contact info ](look above in the "contact info" section)
telegram - @Renae_Natalie
[open contact info ](look above in the "contact info" section)
SUMMARY
A customer support agent with 8 months of experience working with American customers. I’m a team
player, good at communicating and building rapport with the clents.
EFL teacher with over 10 years of experience. Creative, attentive to details, good at creating positive
learning environment, passionate about my subject and result-oriented.
EXPERIENCE
5/2025 -- present Customer Support Agent at Stuzo
Worked with customers in the USA (calls, chats and tickets)
FreshDesk/DevRev
9/2024 – present Private tutoring, 1 on 1 and groups
2/2022 – 9/2024 Foreign Language Consultant at Infopulse (part of Tietoevry)
Worked with adults of levels A1, A2, B1, B2
Delivered online classes to company employees
Developed specialized courses and materials
Performed minor proofreading and translation tasks
EDUCATION
05/2024 -- CELTA Cambridge English Level 5 Certificate in Teaching English to Speakers of Other
Languages
Band 4 Certificate in TKT Module 1 (Language and background to language learning and teaching)
Grade A in the Certificate in Advanced English (CAE)
Master of Arts, English Philology Ivan Franko Zhytomyr State University
• Major speciality – English language
• Minor speciality – German language, English literature
Bachelor of Arts, English Philology Ivan Franko Zhytomyr State University
• Major speciality – English language
• Minor speciality – German language, English literature
SKILLS
IT skills
• Confident user of MS Word and Google docs, CRM system etc.
• Reasonably good at using MS Power Point for presentations and other teaching purposes
• Confident user of FreshDesk, familiar with DevRev
Languages
Ukrainian native
English (C2)
German (A1)
Polish (A2)
EFL teacher, tutor
Customer Support
Zhytomyr, Ukraine
Currently in Łódż, Poland
[
telegram - @Renae_Natalie
[
SUMMARY
A customer support agent with 8 months of experience working with American customers. I’m a team
player, good at communicating and building rapport with the clents.
EFL teacher with over 10 years of experience. Creative, attentive to details, good at creating positive
learning environment, passionate about my subject and result-oriented.
EXPERIENCE
5/2025 -- present Customer Support Agent at Stuzo
Worked with customers in the USA (calls, chats and tickets)
FreshDesk/DevRev
9/2024 – present Private tutoring, 1 on 1 and groups
2/2022 – 9/2024 Foreign Language Consultant at Infopulse (part of Tietoevry)
Worked with adults of levels A1, A2, B1, B2
Delivered online classes to company employees
Developed specialized courses and materials
Performed minor proofreading and translation tasks
EDUCATION
05/2024 -- CELTA Cambridge English Level 5 Certificate in Teaching English to Speakers of Other
Languages
Band 4 Certificate in TKT Module 1 (Language and background to language learning and teaching)
Grade A in the Certificate in Advanced English (CAE)
Master of Arts, English Philology Ivan Franko Zhytomyr State University
• Major speciality – English language
• Minor speciality – German language, English literature
Bachelor of Arts, English Philology Ivan Franko Zhytomyr State University
• Major speciality – English language
• Minor speciality – German language, English literature
SKILLS
IT skills
• Confident user of MS Word and Google docs, CRM system etc.
• Reasonably good at using MS Power Point for presentations and other teaching purposes
• Confident user of FreshDesk, familiar with DevRev
Languages
Ukrainian native
English (C2)
German (A1)
Polish (A2)
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The candidate's resume is posted at https://www.work.ua/resumes/10832328/