Natalie

Nataliia Hladkova
EFL teacher, tutor
Customer Support

Zhytomyr, Ukraine

Currently in Łódż, Poland

[open contact info](look above in the "contact info" section)
telegram - @Renae_Natalie

[open contact info](look above in the "contact info" section)

SUMMARY

A customer support agent with 8 months of experience working with American customers. I’m a team
player, good at communicating and building rapport with the clents.
EFL teacher with over 10 years of experience. Creative, attentive to details, good at creating positive
learning environment, passionate about my subject and result-oriented.

EXPERIENCE

5/2025 -- present Customer Support Agent at Stuzo

Worked with customers in the USA (calls, chats and tickets)
FreshDesk/DevRev
9/2024 – present Private tutoring, 1 on 1 and groups

2/2022 – 9/2024 Foreign Language Consultant at Infopulse (part of Tietoevry)
Worked with adults of levels A1, A2, B1, B2
Delivered online classes to company employees
Developed specialized courses and materials
Performed minor proofreading and translation tasks

EDUCATION

05/2024 -- CELTA Cambridge English Level 5 Certificate in Teaching English to Speakers of Other
Languages

Band 4 Certificate in TKT Module 1 (Language and background to language learning and teaching)

Grade A in the Certificate in Advanced English (CAE)

Master of Arts, English Philology Ivan Franko Zhytomyr State University

• Major speciality – English language
• Minor speciality – German language, English literature

Bachelor of Arts, English Philology Ivan Franko Zhytomyr State University

• Major speciality – English language
• Minor speciality – German language, English literature
SKILLS

IT skills

• Confident user of MS Word and Google docs, CRM system etc.
• Reasonably good at using MS Power Point for presentations and other teaching purposes
• Confident user of FreshDesk, familiar with DevRev

Languages

Ukrainian native

English (C2)

German (A1)
Polish (A2)