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Sales, Customer Support Onboarding, Training, Logistics Manager
Considering positions:
Sales, Customer Support Onboarding, Training, Logistics Manager, Тимлід, Керівник відділу продажу, Торговий представник, Контент-менеджер, Ведучий на телеканал, Рекрутер, Account executive, Менеджер з продажу нерухомості, Диспетчер
Age:
34 years
City of residence:
Zaporizhzhia
Ready to work:
Remote
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LUCHIIA VALENTYNA MATAUPU – CV
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section) | LinkedIn | Heanor, United Kingdom
PROFESSIONAL SUMMARY
I am a creative and results-driven Training & Content Development Specialist with extensive experience in
sales, customer support, project management, and onboarding within SaaS, fintech, e-commerce, and North
American auto auction industries. Adept at team leadership, process optimization, sales strategy, and training
development to drive efficiency, engagement, and customer satisfaction. Fluent in English, Ukrainian, and
Russian.
PROFESSIONAL EXPERIENCE
iSpeedToLead | Sales Manager
May 2025 – Jun 2025 (Remote)
● Managed client outreach and lead qualification to drive sales pipeline.
● Built relationships with potential clients, presenting tailored solutions to meet their needs.
● Collaborated with the marketing team to align sales strategies with campaign goals.
● Tracked and reported sales performance against KPIs.
● Contributed to process improvements for client acquisition and onboarding.
Approve Ninja | Training & Content Development Specialist
Apr 2023 – Jun 2024 (Remote)
● Designed comprehensive training materials for clients and internal teams.
● Created educational resources such as user guides and video tutorials.
● Conducted training sessions to improve product adoption and usage.
● Collaborated cross-functionally to enhance customer success and onboarding.
● Analyzed training feedback to refine learning strategies and improve engagement.
Payall | Customer Support Lead (Operations & Account Management)
Nov 2021 – Jan 2023 (Chisinau, Moldova)
● Built and managed a high-performing client support team.
● Developed and conducted training sessions for new hires and internal teams.
● Created and optimized SOPs to streamline customer interactions.
● Ensured high customer satisfaction by monitoring KPIs and service quality.
● Worked with sales and marketing teams to enhance customer engagement.
Cloudbeds | Various Leadership Roles
Mar 2016 – Dec 2021 (Remote) Onboarding Department Training Lead (Feb 2020 – Dec 2021)
● Created Cloudbeds University training content and managed learning systems.
● Led new hire training and continuous education programs.
● Developed training plans for new product launches.
Onboarding Department Team Lead (Mar 2019 – Feb 2020)
● Managed and trained a team of onboarding specialists.
● Optimized customer onboarding strategies based on market trends.
● Provided coaching and performance analysis.
Projects & Operations Manager (Mar 2018 – Mar 2019)
● Led the Knowledge Base project, improving customer self-service options.
● Managed a team responsible for content development and training delivery.
Customer Support Department Manager (Mar 2016 – Mar 2018)
● Led a team of coaches and support agents.
● Managed customer escalations, SLAs, and KPIs to enhance service delivery.
● Designed training programs for ongoing team development.
RegularPay | Financial Advisor
Dec 2015 – Mar 2016
● Provided tailored financial solutions for Forex, e-commerce, and gambling clients.
● Assisted in secure payment processing implementation.
● Conducted lead generation and client engagement strategies.
Auction Export | Customer Support Department Manager
Jun 2012 – Jul 2015 (Canada)
● Managed customer support operations for online vehicle auctions.
● Led a team of 10 agents, overseeing training and process optimization.
● Supervised transportation logistics and sales performance analysis.
KEY SKILLS
● Training & Development | Customer Support | SaaS & Fintech
● Project Management | Onboarding Strategies | Team Leadership
● Knowledge Base Development | Process Optimization | KPI Management
● Multilingual: English, Ukrainian, Russian
TOOLS & TECHNOLOGIES
CERTIFICATIONS & EDUCATION
● CRM & Support: Zendesk, Salesforce,
● Business & Leadership Certifications – HubSpot
Cumorah Academy ● Learning Management: Docebo,
● Training & Development, SaaS Customer Cloudbeds University
Success ● Collaboration & Process Tools: Jira,
● Project Management & Agile Confluence, Slack
Methodologies ● Content & Training: Veed.io, Guru, Notion
[
PROFESSIONAL SUMMARY
I am a creative and results-driven Training & Content Development Specialist with extensive experience in
sales, customer support, project management, and onboarding within SaaS, fintech, e-commerce, and North
American auto auction industries. Adept at team leadership, process optimization, sales strategy, and training
development to drive efficiency, engagement, and customer satisfaction. Fluent in English, Ukrainian, and
Russian.
PROFESSIONAL EXPERIENCE
iSpeedToLead | Sales Manager
May 2025 – Jun 2025 (Remote)
● Managed client outreach and lead qualification to drive sales pipeline.
● Built relationships with potential clients, presenting tailored solutions to meet their needs.
● Collaborated with the marketing team to align sales strategies with campaign goals.
● Tracked and reported sales performance against KPIs.
● Contributed to process improvements for client acquisition and onboarding.
Approve Ninja | Training & Content Development Specialist
Apr 2023 – Jun 2024 (Remote)
● Designed comprehensive training materials for clients and internal teams.
● Created educational resources such as user guides and video tutorials.
● Conducted training sessions to improve product adoption and usage.
● Collaborated cross-functionally to enhance customer success and onboarding.
● Analyzed training feedback to refine learning strategies and improve engagement.
Payall | Customer Support Lead (Operations & Account Management)
Nov 2021 – Jan 2023 (Chisinau, Moldova)
● Built and managed a high-performing client support team.
● Developed and conducted training sessions for new hires and internal teams.
● Created and optimized SOPs to streamline customer interactions.
● Ensured high customer satisfaction by monitoring KPIs and service quality.
● Worked with sales and marketing teams to enhance customer engagement.
Cloudbeds | Various Leadership Roles
Mar 2016 – Dec 2021 (Remote) Onboarding Department Training Lead (Feb 2020 – Dec 2021)
● Created Cloudbeds University training content and managed learning systems.
● Led new hire training and continuous education programs.
● Developed training plans for new product launches.
Onboarding Department Team Lead (Mar 2019 – Feb 2020)
● Managed and trained a team of onboarding specialists.
● Optimized customer onboarding strategies based on market trends.
● Provided coaching and performance analysis.
Projects & Operations Manager (Mar 2018 – Mar 2019)
● Led the Knowledge Base project, improving customer self-service options.
● Managed a team responsible for content development and training delivery.
Customer Support Department Manager (Mar 2016 – Mar 2018)
● Led a team of coaches and support agents.
● Managed customer escalations, SLAs, and KPIs to enhance service delivery.
● Designed training programs for ongoing team development.
RegularPay | Financial Advisor
Dec 2015 – Mar 2016
● Provided tailored financial solutions for Forex, e-commerce, and gambling clients.
● Assisted in secure payment processing implementation.
● Conducted lead generation and client engagement strategies.
Auction Export | Customer Support Department Manager
Jun 2012 – Jul 2015 (Canada)
● Managed customer support operations for online vehicle auctions.
● Led a team of 10 agents, overseeing training and process optimization.
● Supervised transportation logistics and sales performance analysis.
KEY SKILLS
● Training & Development | Customer Support | SaaS & Fintech
● Project Management | Onboarding Strategies | Team Leadership
● Knowledge Base Development | Process Optimization | KPI Management
● Multilingual: English, Ukrainian, Russian
TOOLS & TECHNOLOGIES
CERTIFICATIONS & EDUCATION
● CRM & Support: Zendesk, Salesforce,
● Business & Leadership Certifications – HubSpot
Cumorah Academy ● Learning Management: Docebo,
● Training & Development, SaaS Customer Cloudbeds University
Success ● Collaboration & Process Tools: Jira,
● Project Management & Agile Confluence, Slack
Methodologies ● Content & Training: Veed.io, Guru, Notion
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The candidate's resume is posted at https://www.work.ua/resumes/10833323/