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Sionglory
Customer support representative
- Age:
- 25 years
- City of residence:
- Sumy
- Ready to work:
- Remote
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SIONGLORY MUSHI
• [open contact info ](look above in the "contact info" section) • [open contact info ](look above in the "contact info" section) • Tbilisi, Georgia
CSR AND SALES
PROFESSIONAL SUMMARY`
Experienced professional with a diverse background spanning healthcare, customer service, and technical support. Proficient in CRM systems, sales management, and Excel. Demonstrated success in diagnosing and resolving technical issues in a German-speaking environment at Concentrix. Skilled in maintaining accurate records, managing inventory, and delivering exceptional customer service. Effective communicator with a strong ability to educate clients on complex topics and ensure compliance with industry standards. Dedicated to optimizing operations and enhancing customer satisfaction across various roles and industries.
KEY SKILLS
CRM Systems | Sales Operations | Data Management | Client Relationship Management | Customer Satisfaction | Medical Assistance | Management | Project Management | Customer Service | Client Relations | Self-Motivation | Onboarding | Cross Functional Team Leadership | Attention to detail | Analytical | Teamwork | Multi-Tasking | Problem Solving | Strong Decision Making | Excellent Verbal and Written Communication | MS Office Suite (Word, Excel, PowerPoint, Outlook) | Construction Management Software
PROFESSIONAL EXPERIENCE
Volunteer Medical Assistant – KCMC Hospital
• Assisted doctors and nurses with patient care, providing support during examinations and treatments.
• Maintained accurate and organized medical records and files, ensuring confidentiality and compliance with hospital policies.
• Updated patient information in the electronic records system, facilitating seamless communication among healthcare providers.
• Monitored patient vital signs, such as blood pressure, heart rate, and temperature, and reported any significant changes to the medical staff.
• Assisted with medical procedures, including preparing equipment and ensuring a sterile environment.
CustomerService Representative – Beaty Cake, Bakery
• Prepared and packaged bakery goods to ensure freshness and quality.
• Assisted customers with product selection and purchases, providing recommendations and detailed information about items.
• Maintained a clean and organized sales environment to enhance the customer shopping experience.
• Processed payments and issued receipts accurately, ensuring efficient and smooth transactions.
• Managed inventory by performing regular stock checks and replenishing shelves as needed.
• Handled customer inquiries and resolved complaints, ensuring a high level of customer satisfaction.
Customer Support Specialist – Virtual Currency CC, Sumy
• Resolved issues related to accounts, transactions, and wallet usage, ensuring a smooth and secure user experience.
• Provided customer counseling, informing clients about the latest developments in the crypto world, best practices, and security measures.
• Managed customer relationships by maintaining regular communication and offering personalized support.
• Assisted customers with setting up and managing their virtual currency wallets.
• Conducted troubleshooting and problem-solving for various technical issues related to virtual currency transactions.
• Educated customers on the safe handling of their virtual currency to prevent fraud and loss.
Technical Support Agent – Concentrix, Tbilisi
• Diagnosed and resolved a wide range of printer hardware and software issues, ensuring minimal downtime and maximum productivity.
• Efficiently managed inventory of printer parts and supplies, placing orders and maintaining stock levels to support continuous operations.
• Implemented system and software updates to enhance printer performance and compatibility with various devices and networks.
• Developed and executed maintenance schedules and procedures, optimizing printer longevity and reliability.
• Provided expert technical support and guidance to end-users, improving overall user satisfaction and reducing recurring issues.
• Conducted training sessions for team members on best practices for printer troubleshooting and maintenance.
EDUCATION
• Bachelor of medicine – Caucasus International University, Tbilisi
• Bachelor of Medicine and Bachelor of Surgery – Sumy State University, Sumy
• Secondary Education – Rosmini Secondary School, Tanga
EDUCATION
• English
• German
REFERENCES
• Available upon request.
• [
CSR AND SALES
PROFESSIONAL SUMMARY`
Experienced professional with a diverse background spanning healthcare, customer service, and technical support. Proficient in CRM systems, sales management, and Excel. Demonstrated success in diagnosing and resolving technical issues in a German-speaking environment at Concentrix. Skilled in maintaining accurate records, managing inventory, and delivering exceptional customer service. Effective communicator with a strong ability to educate clients on complex topics and ensure compliance with industry standards. Dedicated to optimizing operations and enhancing customer satisfaction across various roles and industries.
KEY SKILLS
CRM Systems | Sales Operations | Data Management | Client Relationship Management | Customer Satisfaction | Medical Assistance | Management | Project Management | Customer Service | Client Relations | Self-Motivation | Onboarding | Cross Functional Team Leadership | Attention to detail | Analytical | Teamwork | Multi-Tasking | Problem Solving | Strong Decision Making | Excellent Verbal and Written Communication | MS Office Suite (Word, Excel, PowerPoint, Outlook) | Construction Management Software
PROFESSIONAL EXPERIENCE
Volunteer Medical Assistant – KCMC Hospital
• Assisted doctors and nurses with patient care, providing support during examinations and treatments.
• Maintained accurate and organized medical records and files, ensuring confidentiality and compliance with hospital policies.
• Updated patient information in the electronic records system, facilitating seamless communication among healthcare providers.
• Monitored patient vital signs, such as blood pressure, heart rate, and temperature, and reported any significant changes to the medical staff.
• Assisted with medical procedures, including preparing equipment and ensuring a sterile environment.
CustomerService Representative – Beaty Cake, Bakery
• Prepared and packaged bakery goods to ensure freshness and quality.
• Assisted customers with product selection and purchases, providing recommendations and detailed information about items.
• Maintained a clean and organized sales environment to enhance the customer shopping experience.
• Processed payments and issued receipts accurately, ensuring efficient and smooth transactions.
• Managed inventory by performing regular stock checks and replenishing shelves as needed.
• Handled customer inquiries and resolved complaints, ensuring a high level of customer satisfaction.
Customer Support Specialist – Virtual Currency CC, Sumy
• Resolved issues related to accounts, transactions, and wallet usage, ensuring a smooth and secure user experience.
• Provided customer counseling, informing clients about the latest developments in the crypto world, best practices, and security measures.
• Managed customer relationships by maintaining regular communication and offering personalized support.
• Assisted customers with setting up and managing their virtual currency wallets.
• Conducted troubleshooting and problem-solving for various technical issues related to virtual currency transactions.
• Educated customers on the safe handling of their virtual currency to prevent fraud and loss.
Technical Support Agent – Concentrix, Tbilisi
• Diagnosed and resolved a wide range of printer hardware and software issues, ensuring minimal downtime and maximum productivity.
• Efficiently managed inventory of printer parts and supplies, placing orders and maintaining stock levels to support continuous operations.
• Implemented system and software updates to enhance printer performance and compatibility with various devices and networks.
• Developed and executed maintenance schedules and procedures, optimizing printer longevity and reliability.
• Provided expert technical support and guidance to end-users, improving overall user satisfaction and reducing recurring issues.
• Conducted training sessions for team members on best practices for printer troubleshooting and maintenance.
EDUCATION
• Bachelor of medicine – Caucasus International University, Tbilisi
• Bachelor of Medicine and Bachelor of Surgery – Sumy State University, Sumy
• Secondary Education – Rosmini Secondary School, Tanga
EDUCATION
• English
• German
REFERENCES
• Available upon request.
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The candidate's resume is posted at https://www.work.ua/resumes/10846928/