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Work experience

Client Operations&Sales Coordinator

from 03.2024 to 12.2025 (1 year 10 months)
AluMarket, Дистанційно (Консалтинг, бухгалтерія, аудит)

Supported sales operations across inbound and outbound leads,
contributing to deal closure and client retention.

Managed the full client lifecycle from initial inquiry to order
completion, serving as the primary point of contact.

Consulted clients on technical solutions for roller shutters and
rolling gates, delivering tailored product recommendations.

Coordinated logistics and deliveries, negotiating with transport
providers and calculating shipping costs.

Maintained and structured client and sales data using CRM
systems and Excel-based tracking.

Optimized internal workflows and communication between
clients, logistics partners, and production teams.

Team Lead

from 01.2022 to 01.2024 (2 years)
Global Brokerage company Investous, Дистанційно (IT)

Led and supervised a Polish-speaking sales team, ensuring stable
performance, clear task prioritization, and a healthy team
environment.

Improved sales conversion rates by approximately 15–20% through
process optimization, performance monitoring, and team coaching.

Handled complex client cases and escalations, providing strategic
guidance and maintaining high client satisfaction.

Monitored individual and team KPIs, providing regular feedback to
improve productivity and conversion quality.

Provided onboarding and ongoing guidance to team members,
accelerating

Sales Representative

from 01.2020 to 01.2022 (2 years)
Rozerit EOOD, Дистанційно (IT)

Supported client acquisition and onboarding within the Polish-
speaking market, providing clear guidance throughout the process.

Built foundational experience in client communication and
sales operations, contributing to consistent team performance.

Supported client retention and long-term engagement through
proactive communication and problem resolution

Education

Zespół Szkół Zawodowych nr 1

IT напрямок, Київ
Specialized secondary, from 2017 to 2021 (4 years)

Knowledge and skills

• Креативність
• Творчий підхід
• Розробка фірмового стилю
• Самостійність
• Здатність до навчання
• Ведення CRM
• Робота із запереченнями
• Комунікабельність

Language proficiencies

• Ukrainian — fluent
• Polish — fluent
• English — average

Additional information

Client & Growth-Oriented Account Professional with 4+ years of experience supporting Polish-speaking markets in regulated brokerage and B2B environments. Skilled in developing long-term client relationships, identifying expansion opportunities, and improving operational efficiency through cross-functional collaboration. Contributed to retention, onboarding optimization, and revenue-supporting initiatives.

Driven by business impact and strategic thinking, now seeking a Partnerships, Growth, or Customer Success role in an international, remote-first organization where I can contribute to scalable relationship development and market expansion.