Ankit

ANKIT DHARIWAL
Customer Support Professional
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Nationality: Indian

| Telegram: @Ankii_amss

PROFILE
Dedicated Customer Support Professional with 3+ years of experience managing high-volume chat and email support
environments. Proven expertise in CRM systems, Zendesk, payment issue resolution, and dispute handling. Known for clear
communication, fast problem-solving, and a strong ability to train and coordinate support teams.

CORE SKILLS

Customer Service CRM & Zendesk Email & Chat Support Communication

Problem Solving Multi-tasking Time Management Team Coordination

WORK EXPERIENCE
Customer Support Executive Dec 2023 – Jan 2026
Lope Bet
• Managed payment issues and platform complaints, ensuring swift resolution.
• Operated CRM systems and Zendesk for efficient ticket management.
• Collaborated with technical and finance teams to resolve complex issues.
• Onboarded and trained new employees on support tools and workflows.

Customer Support Manager Aug 2022 – Oct 2023
1Win
• Handled account queries and customer complaints with high satisfaction rates.
• Managed 200+ chats daily, maintaining quality and response time targets.
• Investigated user cases using CRM systems to ensure accurate resolution.
• Assisted in onboarding and training of support staff.

Customer Support Executive Jun 2022 – Jul 2022
1xBet
• Delivered customer support via chat and email channels.
• Resolved platform-related complaints professionally and efficiently.

EDUCATION
MBA 2024 – Present
Taras Shevchenko National University, Kyiv
BA.LLB 2018 – 2023
Bharati Vidyapeeth University, Pune