Mykhailo

Mykhailo Sarhsian
Customer support representative
Summary of Qualifications: I have worked as a QA Automation Engineer. I have experience in
testing desktop application, web-application with the Scrum metholody. I was a scrum
master in the project at the SoftServe academy. Also I worked as a support manager in Bride
Agency. Currently I am on the position of a Tech Support. As a Tech Customer Support
representative, my responsibilities revolved around engaging in chat-based interactions with
customers to understand their concerns and provide appropriate solutions.
Excellent problem-solving skills and ability to perform well in a team. Highly-motivated,

Contact
always ready to learn new information and investigate new tools.

Experience
Phone 2022
[open contact info](look above in the "contact info" section) Bride Agency, Rivne
Email Duration: 6 month, 2022
[open contact info](look above in the "contact info" section)
Support chat manager
Address
As a Support Chat Manager at Bride Agency, I had the privilege of contributing to the
Ukraine, Volynska oblast,
success of a leading wedding service provider. In this role, I was responsible for
Volodymyr city, Kovelska street managing and improving the customer support chat system, ensuring seamless
73/14 communication with customers. The main job was to help American clients, establish

Expertise relationships, create a family.
2022-2023
Familiar with software: SoftServe, Rivne
- Zendesk, Slack, Binance, ByBit, Duration: 7 month, 2022
WhiteBit, BitGet, Tiger.com
- Microsoft Office, Visual Studio. Trainee TAQC Engiener C#
Confident user of different Project description: Specializes in integrated on-premises and cloud software
technological solutions, including Computer Aided Dispatch Software, Records Management
devices/operating systems Systems, Mobile Data & Field Reporting, GIS.
Familiar with programming Responsibilities: Testing Desktop application, analyzing daily test execution using test
- C#, SQL, HTML/CSS, Selenium, reports, reporting bugs, adding new tasks to the backlog if it is relevant, writing tests
Scrum methodology scripts, fixing tests scripts, reviewing code
Languages: Tools & Technologies: Microsoft Visual Studio, BitBucket, Jira, Fidler, Ranorex,
SpecFlow, ReportPortal, TeamCity, C#, Scrum Methodology
- Ukrainian - native
- English - Upper Intermediate (B2) Current work
- Armenian - Upper Intemediate (B2) Howly, Remote, Duration: September 2023-now
- Polish - Elementary (A2+)
Tech expert, customer support representative
Personal Qualities Project Description: The project involves providing comprehensive support to
Patient individuals from diverse countries experiencing various computer and software-
Responsible related issues. This includes troubleshooting problems with hardware, software
Sociable applications, operating systems, and peripheral devices. As a Tech Customer
Honest Support representative, the primary goal is to assist customers in resolving their
Always ready to learn technical issues promptly and effectively to ensure a seamless user experience.
Teamwork
Empathetic Responsibilities: As a Tech Customer Support representative, my responsibilities
revolved around engaging in chat-based interactions with customers to understand

Education their concerns and provide appropriate solutions. This entailed troubleshooting
technical issues, guiding users through problem-solving steps, and escalating
2021
complex issues as necessary. Additionally, I was responsible for submitting tickets
Bachelor: Software Engiener (Internet
in the relevant category fields to facilitate efficient issue resolution and maintain
thinghs)
comprehensive records.
The National University of water and
environmental engineering Hobby
Traiding Crypto, Playng PUBG, Gym, Cooking.
2022
Master's degree: Computer Science
The National University of water and
environmental engineering