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Марія

Customer support representative, Project Manager, IT Sales, Recruiter

Considering positions: Customer support representative, Project Manager, IT Sales, Recruiter, IT-спеціаліст
Age: 30 years
City of residence: Uzhhorod
Ready to work: Remote
Considering positions:
Customer support representative, Project Manager, IT Sales, Recruiter, IT-спеціаліст
Age:
30 years
City of residence:
Uzhhorod
Ready to work:
Remote

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Plovdiv, BG 4004
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Mariia Pylypenko

PROFILE
Enthusiastic and inspired by all that is beautiful, I strive to learn new
things. I value a positive and non-toxic work environment full of dedicated
people. My goal is to grow and help others grow. I look forward to the
opportunity to work with a great team!

EXPERIENCE

Project 12, Remote — Manager
September 2024 - December 2024

●​ Managed inbound customer phone calls, social media, and emails
●​ Interviewed candidates to assess their English skills
●​ Invited people to enroll in courses
●​ Generated reports

Simple Cafe Store, Uzhhorod, Ukraine — Shop assistant
September 2023 - June 2024

●​ Assisted customers with product selection and recommendations
●​ Processed customer orders and payments accurately and efficiently
●​ Communicated with foreign clients in English
●​ Increased visitor numbers thanks to quality service
●​ Prepared daily sales reports

Volunteer organisation, Remote — Call center operator
April 2022 - May 2022

●​ Collect requests for food, medicine, etc. from people in need.
●​ Provided psychological support through friendly communication
●​ Suggested improvements to improve customer service
●​ Maintained customer records in an organised manner

EDUCATION

People's Ukrainian Academy, Kharkiv, Ukraine — Bachelor
September 2012 - June 2016

English-German interpreter.
COURSES

GoIT, Remote — QA engineer
April 2024 - April 2024

Shendrikov Education, Remote — Web designer
June 2020 - August 2020

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The candidate's resume is posted at https://www.work.ua/resumes/10874558/