Alina

Alina Yanchuk

Phone number: [open contact info](look above in the "contact info" section) (Mobile) Email address: [open contact info](look above in the "contact info" section)

Address: Vinnytsia (flexible for business travel), Ukraine (Home)

WORK EXPERIENCE

 PAYMENTWALL INC
AR/AP SPECIALIST – 05/05/2025 – CURRENT
• Managing high-volume collections and weekly invoicing with accuracy and proactivity
• Conducting credit reviews for new partners and monitor FX impact on international transactions.
• Building strong client relationships and resolve discrepancies through data analysis and process improvements
• Preparing regular AR reports (weekly, monthly, quarterly, annual) and ensure strict adherence to collection
schedules
• Identifying and escalate unusual account activity; drive ongoing improvements to collections processes
• Supporting administrative tasks and contribute to broader finance initiatives as needed

 ACCENTURE – WARSAW, POLAND
ACCOUNTS RECEIVABLE OPS MANAGER – 01/09/2021 – 28/02/2025
• Led a team of AR professionals, overseeing recruitment, training, performance management, and career
development
• Managed end-to-end AR processes, optimizing workflows to enhance efficiency and service delivery, setting up
tasks and priorities for the team
• Acted as the primary escalation point for client issues, successfully resolving disputes and ensuring stakeholder
satisfaction
• Negotiating service SLAs and ensuring agreed metrics are achieved by the team
• Spearheaded process automation initiatives, reducing manual workload and increasing accuracy
• Developed and enforced quality control measures, ensuring compliance with financial regulations and corporate
policies
• Collaborated with IT, treasury, and sales teams to streamline financial processes and improve cash flow
• Coordinating with internal and external auditors during financial audits related to accounts receivable
• Provided mentorship to aspiring leaders, conducting training on conflict resolution, team management, and
strategic planning

 ACCENTURE – WARSAW, POLAND
ACCOUNTS RECEIVABLE TEAM LEAD – 01/07/2020 – 01/09/2021
• Managing international collection team, providing with daily coaching and guiding
• Performance management: career counseling, creating performance development, conducting 1:1's
• Led client interactions, strengthening partnerships and ensuring adherence to SLAs
• Monitoring and reporting on key AR metrics such aging reports, cash flow forecasts, etc
• Improved AR reporting and analysis, providing insights into cash flow trends and risk areas
• Designed and implemented support materials, including training manuals and job aids, improving team
efficiency

 ACCENTURE – WARSAW, POLAND
ACCOUNTS RECEIVABLE CASH COLLECTOR – 01/12/2017 – 30/06/2020
• Managed a portfolio of B2B clients, ensuring timely collections and dispute resolution
• Maintained accurate records, reconciled discrepancies, and provided financial analysis reports
• Provided excellent customer service, addressing client concerns and ensuring satisfaction
 • Assisted in developing process improvements to enhance collection efficiency
• Preparing ad hoc activities such as refunds, nettings, write offs, etc

EDUCATION AND TRAINING

01/10/2019 – 02/12/2021 Warsaw, Poland
MASTER DEGREE IN INTERNATIONAL RELATIONS University of Warsaw

Master Degree in International Relations

01/10/2016 – 01/09/2017 Wuerzburg, Germany
ERASMUS + EXCHANGE PROGRAM University of Wuerzburg

- Political and Social Studies
- Business and Economics​

01/10/2014 – 10/12/2018 Warsaw, Poland
BACHELOR DEGREE IN INTERNATIONAL RELATIONS AND BUSINESS Collegium Civitas

Faculty: International Relationships
Specialization: International Business​

LANGUAGE SKILLS

Mother tongue(s): UKRAINIAN
Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

ENGLISH C1 C1 C1 C1 C1

POLISH B2 B2 B2 B2 B2

GERMAN B1 B1 A2 A2 B1

SPANISH A2 A2 A2 A2 A2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS

Job Related skills:

• Project Management: Agile methodologies, stakeholder management, process automation, workflow
optimization
• Financial Operations: Accounts receivable, cash flow management, financial analysis, compliance
• Leadership & Team Development: Performance management, mentoring, training, conflict resolution
• Change Management: Leading teams through organizational changes and process transformations
• Business Analysis: Gathering and analyzing data to support decision-making and strategy development
• Client & Vendor Relations: Managing relationships with key stakeholders, ensuring satisfaction and contract
adherence
• Process Improvement & Automation: data-driven decision-making, quality control, proactive approach to
problem-solving
• Tools & Technologies: Oracle, MS Office Suite (Word, Power Point, Excel advanced), Trello, Jira