Contact information

The job seeker has entered a phone number , email and address.

You can get this candidate's contact information from https://www.work.ua/resumes/10903118/

Work experience

Technical support specialist

from 08.2023 to 06.2024 (10 months)
Pricereporter, Львів (IT)

· Delivered technical support for PriceReporter’s logistics and accounting application, catering to top-tier U.S. companies.
· Assisted clients managing government orders and ensured seamless integration with GSA Advantage-certified products.
· Resolved technical issues efficiently to maintain system performance and compliance with government standards.
· Provided guidance to users, ensuring optimal utilization of the software for logistics and accounting workflows.
· Collaborated closely with internal teams to address client needs and improve product functionality.

Zoom remote support project lead

from 10.2020 to 05.2023 (2 years 7 months)
Elite Consulting, Львів (IT)

· Led a team of 12 to provide Zoom video conferencing support for top executives, including vice presidents and senior managers, at Johnson & Johnson offices worldwide (USA, Singapore, Western Europe, and the UK).
· Oversaw daily operations, ensuring seamless conference execution and timely resolution of technical issues for high-profile clients.
· Monitored project progress, collaborated with technical consultants, and ensured consistent service delivery.
· Delivered comprehensive reports to senior management, outlining project performance, metrics, and outcomes.
· Managed all aspects of project coordination, including team performance, resource allocation, and client communication.
· Successfully executed the project during the COVID-19 pandemic, adapting to evolving needs and achieving client satisfaction.

Tier 2 Customer support specialist

from 08.2019 to 09.2020 (1 year 1 month)
Multilogin, Львів (IT)

· Provided technical support to users via chat and ticket systems in both English and Russian, effectively resolving software-related issues.
· Troubleshot and resolved user problems remotely using TeamViewer, ensuring minimal downtime and enhanced user experience.
· Guided customers during pre-sales and post-sales stages on software usage to optimize business operations.
· Addressed billing inquiries, issued receipts, and collaborated closely with the refund department to ensure timely resolution.
· Conducted bug testing for new software updates, recreated user-reported issues in controlled environments, and prepared detailed Jira reports for development teams.
· Contributed to improving customer service quality by consulting users and providing actionable feedback to internal teams.

Project Lead

from 12.2015 to 05.2019 (3 years 5 months)
United Health Solutions, Львів (Фінанси, банки, страхування)

· Managed and coordinated a team of 20 professionals delivering Business Process Outsourcing (BPO) services for U.S. customers.
· Oversaw day-to-day operations, ensuring adherence to quality standards, timelines, and client expectations.
· Facilitated effective communication between team members to optimize workflow and maintain high levels of productivity.
· Successfully guided the project to completion within the planned timeframe, achieving predefined goals and milestones.
· Provided strategic input to enhance service delivery and ensure customer satisfaction throughout the project lifecycle.

Senior Support Engineer

from 05.2014 to 12.2015 (1 year 7 months)
Zoom Support, Львів (IT)

· Diagnosed and resolved software-related issues, including printer connectivity, Wi-Fi configuration, and operating system errors (Windows and macOS).
· Optimized system performance to enhance productivity through troubleshooting and system adjustments.
· Debugged, compiled, and maintained software programs to ensure operational efficiency.
· Recovered corrupted or encrypted files caused by viruses and malware; performed data restoration with a high success rate.
· Implemented solu

Education

Національний університет "Львівська Політехніка"

Безпека інформації, Безпека інформаційних і комунікаційних систем, Львів
Higher, from 2013 to 2017 (4 years)

Knowledge and skills

• Користувач ПК
• Уміння працювати в режимі багатозадачності
• Стресостійкість

Language proficiencies

English — advanced

Additional information

Маю авто - Ford focus universal